Moxy Lausanne City

Stayed many times in the last 5 months and this is my go to business hotel in Lausanne! Great for (co)working during the day and very close to the metro, making it very easily reachable and a perfect hub for meetings anywhere in the city. Very smooth check in experience and nice casual lobby area for chilling and working!

My wife and I stayed at this hotel in August of last year for one night over a weekend. Shortly after checking into our room, we discovered that the toilet was broken and not flushing. We promptly notified the reception, only to be informed that they were unable to address the issue. The hotel was fully booked, and it being the weekend, they claimed they couldn't arrange for another room or fix the toilet. To compensate for this inconvenience, we were handed a coupon for a complimentary tea at breakfast – a laughable token of apology. So, we were left with no choice but to endure a night in a room with a malfunctioning toilet. While not the end of the world, it was undeniably inconvenient. Initially, I refrained from writing a review, partly out of concern for the lone staff member managing the entire hotel. I assumed they were merely following protocol. However, my perspective changed when I considered the hotel's affiliation with a major chain like Marriott. With the backing of such vast resources, one expects reliability from a recognized brand. Having previously stayed in numerous smaller, family-run establishments in Switzerland, I experienced a stark contrast. For instance, during the Christmas holidays at a boutique hotel in a secluded valley, the receptionist went above and beyond, calling friends to locate a mechanic when my car's tires kept deflating overnight. In contrast, a Marriott-backed hotel in a bustling city like Lausanne couldn't handle a situation where their own room was faulty. Their grand solution was offering a complimentary tea at breakfast. Given that Moxy failed to fulfill any of their promises, such as reliability and a functional room, I strongly advise everyone to steer clear of all Moxy hotels. They offer no discernible advantages over lesser-known establishments. It's akin to McDonald's or Starbucks shutting down because they ran out of buns or beans.