Olive Hotel

We had a very bad experience here. i would not recommend this hotel at all. Mainly because of the receptionist on Jan 8 and 10 (same person). 1. The male receptionist on Jan8, 10 -11 Throughout 3 days. He treated us poorly with poor and unacceptable attitude and very low manner We booked 3 rooms for 3 nights and they are not guaranteed room type. Once we found out that 1 room has two floors and the two floors are connected by a small stair (stair is inside the room). So with big luggages we cannot lift through the stair. So we ask him nicely to change the room. But he refused in a very bad manner For us, the reasons for not allowing to room change can be argued with reasons and we are prepared to respect and abide by regulations. But the way he spoke to us in korean and abit of english words are so bad and unacceptable . He always express his feeling with 1. disappointment facial expression, 2.direct complaints, 3.abusing words(we believe), 4.rush with waving hands and 5.tell to hurry in korean or even expel us to go see the room or the new room (in korean word he said pali , pali all the time ). He showed the manner that has no respect and insulting all the time we ask for help. The manner that should not be used to customers Fyi: The multiple cctv cameras located in reception room are always there for proofs. After consulting with Agoda support. We decided to go and ask him for a room upgrade. He told us that it would be charged 40,000 won per night ( in a poor manner ofcouse ) the total we paid is 12,000 won for one room upgrade After payment. When we were walking down the hall to go rest. He said something we believe are bad and insulting following us down. All in all , I intend to make these feedbacks heard by the high authorities of Agoda and the Olive hotel and ask for support from Agoda to condemn these actions and this man to not ever do this again. We ask for support as below 1. An apology and realistic solution s and actions from the hotel 2. A full refund on the one room with stair We have very strong intentions to continue to tell this story to social media platforms and the government contacts we have. in the aim of warning people not to go and suffer as we did in Olive hotel. Seoul , Korea Fyi:2. the electricity charging is not supportive for tourists. 3.There is a problem with the automatic toilet seat. 4.Cloths hanger are not enough. And 5.when we ask for two big towels for two adults (not extra ones just the one that should be provided as minumum). The receptionist told us that only 1 big towel and 2 small towels are given ( not support at all