Pan Pacific Hanoi

Not all Pan Pacifics are created equal. This location has the best customer service. Everyone was so very nice, and I spoke to many of them as I had so many problems. Rooms: The rooms are a bit dated with random things not working that are different in each room. club access: we went to have breakfast here which has a smaller selection but had all the vietnamese choices. this is nice on the weekend when the main restaurant is full. we also came for their afternoon snack time which didn't have a big selection of snacks but was good. the cocktail hour served dinner too. everyday the entrees changed which was nice. the staff here is super nice and i would like to say how superb they were but i have misplaced the card with their names on it. However, when I had a complaint about something not in the club and asked for a manager, they could not manage and disappeared. Like it was great service up to the end when I wanted to comment something in housekeeping. (Im going to add this here so that the management can see this but it doesn't have to do with the club. when i asked for a change in blanket, housekeeping came right away but left things: didn't take the dirty blanket, left the plastic bag the new blanket came in in my bedroom, left some folded sheet on the counter and another set on the sofa.) breakfast hall: this has a huge selection of food and many hot to order items. Loved it all. Besides Vietnamese selections, there was continental, japanese, indian, arabic, indonesian. It was fun to try but I ate everything vietnamese. The servers are super nice and very quick. the pool: it's pretty basic olympic style swimming pool. no shallow end. The glass ceiling can be opened and closed, so on a cold day the pool area is warm but they open it when it's nicer weather. The pool is always heated. the gym: I did not go in but I can see it while swimming and lots of people were using it. The spa: book in advance as they can only take up to 4 people at a time. We took 3 at one time. The rooms are a little odd in that there is a glass window so that someone walking by can look in. However, they expect me to undress in the room with the window wide open. If you are not tall you cannot see. But my 6 foot tall husband could easily see in if anyone was naked or undressing. There is a small shower tall but it's very hard to undress in there as it's standing room only. My husband comments that his massage was not great. Mine was good but 10 minutes short of 60 minutes. and my moms probably got the worse as hers coughed on her which she was behind her and my mom could feel the cough land on her multiple times. No, she wasn't wearing a mask. They have you fill out a form and watch as you fill it out. My mom gave her 1 star and she glared at my mom. However, the price is not expensive. the conceirge: they are all quite helpful and super nice. The restaurant they recommend was a bit fancier than what I wanted for a simple meal. SO, my suggestion is to just go behind the hotel there is a lake and lots to eat and drink along there. They also would talk to my grab drivers for me as the app keeps putting my pick up point along the street versus at the lobby. the phone customer service: these are the people with the best service. Whatever I asked for, they understood and took care of it right away. rooftop bar: nice view, space wasn't big, cocktails overly sweet. the hotel was probably grand in it's hey day but it's a little worn now, you can see it in the hallways and rooms if you look more than a quick second. However, the service makes it a wonderful experience. The location is really good, with lots of food and drinks walking distance along the lake.

My experience at this hotel was far from pleasant due to the staff's inconsiderate behavior. They obstructed the elevator for hours early in the morning, from five until seven, causing it to make a loud, continuous beeping noise. My room was right near the elevator, and the noise was extremely loud and disruptive. I could not sleep at all. I found this to be extremely rude and unacceptable for any guest. I strongly advise against staying at this hotel.