Park Lane Apartments Crawford Place

We enjoyed our stay. Definitely staying there next time I visit London, It was at rue center of almost all I needed. And the management were nice

House manager was at the apartment on time. Helped with the luggages, and was pleasant & helpful throughout our stay. Showed us ard the unit — good size for a young family of 6. He then demonstated the assembly / beddings for sofa bed. Sofa bed comfortable and suitable enough for an adult + a child. Kitchen had sufficient amenities; coffee, tea, sugar, black pepper but no salt. Basic pots & pans, utensils, washing machine & dish washer. Requested for baby cot & chair during booking but didn’t find any during check-in, so house manager dropped them off the following day. Heating for winter is fair. Thermostat is not sensitive, requires a little toggling to get it right. Windows can be opened for fresh air. BUT — House condition is battered and very old. Floor tiles broken especially in toilet & kitchen - house manager acknowledged the broken pieces. Very dangerous to step on. It was presented just bare tiles, so we had to lay bath mats to avoid injuries & accidents especially on children. Windows are cracked - the big piece of glass had a massive crack and was held together only with cellophane tape - dangerous. The condition of the window was acknowledged by house manager, but no resolve. Water heating / pressure absolutely appalling. Can’t get a good satisfying shower at all for 2-3 mins without sudden change in temperature. Dangerous - had to fully supervised children in shower. Water pressure is SO bad. House manager came after complaining to him, and wanted to explain abt the mixer. He let the water run and said the volume & pressure is “normal” when it is clearly NOT. Sink in master bedroom is stuck. No house keeping AT ALL for 5 nights. No cleaning / change of sheets. Had to ask for more bath mats / toiletries. Complained abt ZERO housekeeping and house manager said management decision especially during christmas no worker — although we paid for christmas / peak period nightly rate. The final nail in the coffin — Found RAT/MOUSE in the kitchen area one night and immediately phoned the manager. At first he asked me how it had gotten there, and I was told that he should know better and not me as he is the manager. Then he said that he had forgotten to tell us to not open kitchen windows — and further mentioned that those RATS can and do climb up to 3rd floor. In conclusion, even though the house manager attended to us - as an employee, he did his best to “appease” us but the condition of the apartment itself is so bad that we DO NOT recommend it and will NOT book Park Lane apartments especially at this Crawford Place in the future.