Pekarna apartments

I recently had the unfortunate experience of staying at Pekarna Apartments, and I must say that it was an absolute nightmare from start to finish. The level of unfriendly service and lack of customer friendliness left a sour taste in my mouth. First and foremost, the main issue arose due to a booking error on our part. Upon check-in, we immediately informed the staff at the Hotel Mrak (who manage the check-in and payment for Pekarna Apartments) about the mistake. Despite acknowledging the error, they still proceeded to charge us for four nights instead of the three we had intended to stay. Shockingly, they never bothered to mention this to us, hoping we wouldn't notice on the invoice during checkout. This is nothing short of deceitful and dishonest behavior. When we realized the overcharge, we attempted to address the matter with them multiple times via phone and email. However, they exhibited a blatant disregard for customer service by not responding until a staggering ten days later. Such unprofessional conduct only further intensified our frustration. Beyond the poor customer service, the condition of the apartment was less than satisfactory. While it might have appeared acceptable at first glance, the air quality inside was dreadful and smelly whenever the air conditioning was turned off. This is not only uncomfortable but also potentially hazardous to health. Additionally, it's worth mentioning the surprising lack of basic amenities in the apartment. Salt and pepper, two kitchen staples, were not provided. When we inquired about this, the response we received was outright unfriendly, suggesting that we should purchase these items ourselves. This lack of consideration for guests' needs is simply unacceptable. In summary, I strongly advise against staying at Pekarna Apartments. The appalling level of customer unfriendliness and unresponsive behavior, coupled with poor air quality and missing amenities, make it an accommodation to avoid at all costs. Save yourself the headache and frustration, and look for alternative options that truly value their guests' comfort and satisfaction.