Ponsonby Manor

Where to start? We arrived to the Manor and there was no one there to greet us, no instructions of how to check in and an empty hallway. We rang the phone number on our reservation and we were told the cleaner would check us in. She was very prompt in helping us find our room. The room- very very small, we couldn’t fit both our medium sized suitcases in the room. The wifi wasn’t working and the AC kept shutting down. We rang the owner and she resolved the AC issue- wifi still not working. The bed was two singles pushed together and one was on a slope. No iron in the room- we had to call the owner and she drove over to let us into the laundry. There were cobwebs in two corners of the room. The bathroom- incredibly small!!!! You can’t open the shower door without hitting the sink. The toilet was refilling throughout the night- every 40 mins. The shower head was leaking. Service- rooms were not serviced each day. Towels were changed- one time at 5pm in the evening. Location- the only saving grace with the Ponsonby Manor. Great location- lots to see and close enough to the CBD. Construction Noise- there was ongoing construction noise next door. We know this is out of the owners control however warning about this on the website or after booking would be helpful. Checkout- no instructions of how to check out. We left the keys in the room and hoped for the best. It’s a shame as the Manor has so much potential and is a beautiful building. The service, maintenance and management let everything else down.

Stayed here for two nights. The location is unbeatable with tons of local shops, restaurants and bars all within walking distance. The room we booked we stayed in was much smaller than advertised on the booking site, to the point where we barely had space to open luggage besides on the bed. We also requested an early check in (about 30 min before the actual check-in time) to which the owner responded that they could meet that request IF the room was ready. Our flight ended up delayed and we arrived after their actual check-in to find our room still wasn't ready and had to wait for it to be cleaned.