Portland Manor

We stayed at the Portland Manor for 5 days and it was not pleasant. The only thing this place has going for it is the scenery/location. The staff are not friendly nor trained. The only person who was professional, friendly and helpful was Annie. We stayed in the old building for the first few nights. The rooms were not serviced. Towels were not changed. The bedding was never changed in 4 days. The one room had water leaking from the ceiling down the roller blind and onto the floor profusely. We were given one toilet roll for the entire stay. There is a coffee machine in the one lounge which hardly ever had water in nor were the cups replaced which means we had dirty cups and saucers. The rooms could not lock from the outside. My son and his wife stayed in a room that had a porch but the owner frequented the porch a lot which was very creepy as their door which was glass was right there. My daughter in law did not feel comfortable being in the room with him right outside. There were bicycles, canoes and fishingnrods but it was a pain to get anyone to give info as to utilize or access these facilities. We moved over to the new building and our shower was blocked. I told the receptionist but she had such an attitude like she was doing me a favor. She shouted at someone to call the maintenance guy but nothing was done and we were left to shower standing in dirty water. The restaurant setting was nice enough but there was a problem with flies and no measures were taken to eliminate this issue. The food was horrid. We ordered chicken burgers but were given beef instead. This was brought to their attention but we then saw the waitress removing the beef patties with her bare hands wanting to replace it with chicken. The cheese was old, hard edges and partly moldy. The chef was just down right unpleasant and moody. Everyone looked like they did not want to work. Our dirt puled up in our rooms and we had to remove it ourselves. Housekeeping was abhorrent and they kept complaining. We certainly will not be returning to this place. I read people's reviews which were similar to ours a while ago which tells me that the owners do not take their guests complaints seriously even though we are paying. Sorry Portland Manor but it's a no from us.

One of the best experiences I've had so far. The service we received was so refreshing. The staff were so friendly, helpful and super accommodating. They really went out of their way to make our stay as comfortable and enjoyable as possible. The food was amazing and the location is really beautiful. We also never got bored. There's swimming, fishing, kayaking, hiking and even a pool table. This has become my top choice for accommodation in Knysna.