Prime Hotel

Budget place that's fortuitously found itself right next to the new and mammoth TRX mall with the new MRT station next to it. Reasonable rooms for the price. Easy walk up a hill to Bukit Bintang and all that's there. Don't book with Agoda! These incompetent morons left me stranded in KL on a stormy night with no local SIM card or currency (they actually cancelled whilst I was in the air and on the way.) They then offered a refund and $60 but as I'd booked in advance these idiots should have known it would be impossible to get anything like that deal on the night. I then asked them to find a similar alternative - they said they couldn't. I then booked exactly the room they cancelled through Agoda! Hilarious. The customer service in the company are an absolute disgrace - they kept offering me insulting amounts and at one point I was £496 out of pocket because of their incompetency and through no fault of mine. After wasting a few days of my trip sending acrimonious and extremely forthright emails, (100 at least!) they finally refunded my money to me along with their usual worthless and insincere apologies. AVOID AGODA AT ALL COSTS! They attempted an even more egregious and deplorable act of money grabbing last year also when I was duped into booking an 'Agoda Preferred Property,' which turned out to be disgustingly dirty and dangerous - Agoda uses 'newly added' and NOT 'newly taken' photos and if you look at reviews and stories about Bali Rich Villas in Seminyak Bali, you'll see that I am one of many duped similarly. They did finally refund the full amount but not until I'd sent 200 plus extremely angry emails, with video and photographic evidence. Agoda are a deplorable and unscrupulous company that is also incompetent and then attempts to make the customer liable for Agoda's many errors and misleading property information. Check every photo Agoda uses with those on better platforms. They admitted an Agoda Preferred status is simply bought by the property so basically it's a scam. Bali Rich Luxury Villas id easily the worst villa or hotel I've ever seen yet to look at Agoda's photos, you'd think it was paradise, Fortunately, whenever I have to use this parasite company and vdo and photograph check-in, the property and every detail as Agoda simply cannot be trusted to act ethically unless they are forced.

The room are very clean. Ac work great Shower work great TV not to good. But i dont care about tv. Everything is good. Will be back again if i visited KL. Great location.