Pullman Shanghai Central-in XinTianDi & Yu Garden Area

Today, I left this hotel and my whole experience wasn't good. First of all, when we arrived we saw a dark place, many lights of the lobby and the elevator area were turned off. When we were checking in, we saw some people apparently drunk walking through the lobby, what gave us a terrible first impression of the place. I requested for late check-out and the attendant asked me what time I would like to check-out. I answered 15.00h and she granted me 13.00h (only one hour after the regular check-out time). I really don't know why she asked me about the time I wanted to check-out. Just to explain, as an Le Club Accor Silver member, I have the late check-out benefit upon request and depending on the availability. After that, she warned me that my room is a non smoking room. Ok, me and my wife don't smoke, so we went to the room and when we opened the door, a heavy smoking smell came from the room. I don't smoke and, actually, I hate smoking smell or people smoking around me. I called to the front desk to complain about it and they, instead of change the room, sent an employee that just spread an air fragrance, what, obviously, didn't work. The air inside the room was an unhealthy terrible mix of smoking smell and air fragrance. I didn't ask to change the room because we were really tired and our reservation was only for one night, but this decision cost me one sleepless night. Today, we moved to another hotel (Les Suites Orient Bund), where we already stayed before and where we should stay until the end of our trip. The room in this Pullman was well cleaned, but don't have power outlets beside the bed, the switches don't work well and the air conditioner stopped working in the middle of the night. In the bathroom, the shower has low water pressure. We ordered a dinner in the room and the food was tasty. I had a really bad experience when me and my wife were very tired and at the end of a long trip. We just wanted a good place to rest, but I didn't even manage to sleep, so this is the kind of hotel that must be avoided at all cost.

My husband is a accor member, we stayed in the hotel from 2/10/2019 to 5/10/2019. the room was spacious and it was very clean. We enjoyed the stay and all our meals in the hotel and would like to thank your staff(Miss Izza) who could spoke very good english, provided us with excellent service.