Queens Guesthouse Manchester

Not happy at all first day arrived first room no plug sockets working two big stsins on celling let Angela know immediately and she said I will change your room there's been leaks through the ceiling obviously the room should not be allowed to have guest in there at all till sorted and hazard free second room looked better than first room woke up to a toilet full of shift and smelt so bad woke up at 6.30am had wait till 10.40am to finally by chance see either staurt or Angela I saw Staurt let him knw his reply was yeah this always happens he came back 15min later and said going to change your room again have in mind from 6.30 till 1.20pm I couldn't go toilet had wait for new room to do so 3rd room well read my comments and will see the reality of staying here I will be leaving today and asking full refund I will not be returning truly unsatisfied and it's not fair or professional the way thy run this building a waste when ppl have no passion or care or knowledge of customer care passion hygiene safety or common sense !!! Hospitality 0 not attentive or caring no1 to get help or ask questions if need something instead your left to yourself as no staff work here at all there's a man and woman Angela and Stuart they are partners and thy are not In reception less from 4pm till 7pm then part from that good luck finding them as thy liv in same property don't know where thou. Facilities 0 two cups wich look dirty and overly used with couple sugar sachets and tea sachets and coffee sachets and a kettle with tea spoon when comes to toiletries wich is stated thy facilate no thy give u small brown towel and a tiny small circle soap that's it so if you do come bring everything yourself as you will be forced to spend money to keep yourself tidy and clean Sleep 0 Beds are foam on bed frame no mattress pillow is so thin it's a pillow case uncomfortable sleep noisy guests here on loud phone calls to loud talking and laughing so if you want a relax full stay don't think you will receive it here I'm shattered cant wait to get home have a shower and sleep. On top of this no breakfast or food available at all for the price it's not worth walking into this place better go else where and have a real hotel experience the place here is dirty grubby marks stains( mess everywhere outside in garden area look out your window and can see the unpleasant sights surrounding hotel) avoid go anywhere but here !!!!!!!!! No value of money an insult

Very rude host, implied I was lying when I mentioned that the receptionist did not tell me about a late £10 check in fee. I'm fine paying the amount as I was indeed late, however the truth still holds that I was not told about the late fee when I rang the first time!