Relais Tosinghi

BEWARE!! This hotel will let you down. We booked through a 3rd party website (Little Hotelier) in Feb 2023 for our 5 night stay in May 2023. (We rec’d a confirmation email and Reservation #) We arrive at hotel and they tell us they don’t have a reservation for us. Apparently they no longer work with that 3rd party but have done a poor job of disconnecting and therefore it still allows people to book rooms that essentially are not available. The front desk receptionist Teresa even confirmed this happened to another couple a few months before us and those people had nowhere to stay. They tried to shift around other visitors to make room for us, which we do appreciate. However we had to move rooms during our stay & eventually got put in what I believe is their worst room (tiny window, AC didn’t work, no light, TV doesn’t work half the time, stairs down to bathroom are bad trip hazard, no maid service & doing loud construction next door) I understand the AC in older buildings is not great but if you advertise as having an amenity and I pay for it and then you don’t provide it, well that is just bad business. We expressed our frustration but tried to make it work. We are patient people & understand mixups happen so we felt at a minimum we should be refunded the cost of 1 night stay for the trouble & poor experience. Of course that did not happen before we checked out and receptionist was nowhere to be found (front desk not staffed except for when people are checking in). They promised they would submit the refund and we would see it in ~1-2 weeks. Never happened. I have since called back to speak with owner who knew my name & my situation. He took down my phone # & email and said he would follow up to make sure refund was taken care of. That was end of May. It is now end of June and have heard nothing. They do not have a website or email address to communicate either. Your only shot of contacting them is by making expensive international calls which are rarely answered. We’ve been given the run around and do not recommend anyone waste their time at this poorly managed hotel.

Excellent location, very clean and modernised rooms and excellent staff. I would recommend this! Though the elevator did not look safe and easy to use and not starting from ground floor and entrance of the building was smelly.