Residence Inn Atlanta Downtown by Marriott

A month or so ago we stayed at this location and could not recommend a better staff! Natasia, Lewis, and Prince were such gracious hosts. After the week was over we felt like family and were bummed to leave. Location is ideal but the service was the best ever. 5 STARS!

After an 8-day stay at this location, it's now time for my review of our disappointing stay. As a result of supporting our son with his college transition as an incoming Freshman at Morehouse College, we knew we wanted to stay within a 15 min drive of the campus and of course, at a Marriott property. As a long-time Bonvoy member (Platinum) and a former Marriott International employee, this is our go-to hotel brand. However, we may need to elevate our status with Hilton after this stay. Location - The downtown location is good with easy access to the major highways, however, be prepared for the homeless community in the downtown area. While I did feel safe once inside of the hotel, as soon as we stepped outside, we were "fair game" for the homeless to ask for food, money, drink. Hotel - The check-in process was smooth and after a 10 hour drive, we were eager to get to the room and rest. However, as soon as we got to the floor, the smell overpowered us. I initially thought, maybe it's just the smell in the hall. BUT as soon as we opened the door, the smell of an illegal substance was stronger in the room. We didn't waste one moment to return to the front desk and request another room. Room - Our room was adequate for our family, however, after the 2nd night, we ran the dishwasher, only for our daughter to find a huge puddle of water in front of the dishwasher. We contact the front desk to submit a maintenance request, however, the dishwasher was never fixed, at least not during our 8-day stay. Housekeeping - This is where our stay went from OK to extremely disappointing. I fully acknowledge the updated housekeeping policies. Yet, on the days in which we were to have a full-service clean at least 3 times, it only happened once. After speaking with the housekeeping staff, the front desk, AND the Manager (one morning during breakfast), we only received a full-service clean once. Yes… during our 8-day stay. Needless to say, there are incredible staff at this location: Hotel Superstars: ⭐Marcus Gamble: Front Desk ⭐Bashaier: Night Auditor ⭐All of the breakfast staff However, it's unfortunate the hotel superstars aren't enough to warrant another stay. I'd recommend for you to stay directly across the street (The Chandler - we went there for drinks and it was lovely) OR lower your expectations for a quality stay at this location.