Royal Heritage Pavillion

Rooms : Great ,comfy there's a bathtub 20m to the beach Service : Great , helpfull put I have to pay all my taxes so far 💢

Disappointing Experience: Lack of Efficiency and Unfounded Accusations I recently stayed at a hotel that left me extremely dissatisfied with the overall experience. While the rooms were adequate and the pool facilities were enjoyable, the check-in and check-out processes were highly frustrating and time-consuming. It took us a whopping 30 minutes to complete the check-in procedure, and an additional hour to complete the check-out process. The staff seemed to meticulously inspect every aspect of the room, inconveniencing us, especially considering that we had two young children who were becoming increasingly impatient. This lack of efficiency was utterly unbearable. To make matters worse, we were unjustly accused of stealing a towel, which is an absolute falsehood. The hotel staff not only accused us but also insisted that we pay for the allegedly missing towel. This unfounded accusation left us utterly shocked and appalled. It is both shameful and disgraceful that they would tarnish our reputation by implying that we were thieves. The lack of intelligence and discernment displayed by the individual at the reception desk was nothing short of astonishing. Given the overall lack of efficiency and the disgraceful treatment we received, I cannot, in good conscience, recommend this hotel to anyone. The unreasonably long wait times during check-in and check-out, along with the false accusations of theft, have left a sour taste in our mouths. It is evident that the hotel management needs to address these issues promptly and implement measures to improve their customer service. As a guest, I expected a much higher standard of professionalism and respect, which were sorely lacking during my stay.