Résidence Bergère - Appartements

This is perhaps the worst experience I have ever had with an accommodation provider, ever. Words cannot describe the frustration I am going through right now with respect to the reservation I have made with Residence Bergère via Booking.com At the time of making my reservation I had stipulated my check-in time. My Booking.com confirmation came at 12.22pm Paris time on 19th April 2022. Residence Bergere declined my request for a late check-in at 12.23pm on 19th April 2022, within 1 minute of the booking confirmation? Couldn’t they not just cancel the reservation? At 12.34pm, just 11 minutes later I had put in a request to cancel the booking Free of Charge as Residence Bergere were unable to accommodate my request. The fine print of the accommodation on the Booking.com states the following: A surcharge of EUR 100 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property. To confirm something one needs to have a request for something in the first place? Surely the request is communicated as part of the booking, it is the only practical opportunity to do so? You pre-booked an Uber for 11pm but the driver cancels the job as it is too late for them; you stated the pick-up time when booking the Uber, the driver could have charged you more but they cancelled because the big debate was on. You might be disappointed, but whatever you didn’t get charged for the service. I had not booked this by mistake or accident, I followed a process for a reservation which was not honoured. An additional 100 EUR would have been payable had the property accepted my request but instead had rejected my request within a minute of booking. Surely if one is not willing to accept the condition of the sale, it must be perfectly reasonable for a refund request to be honoured in full. Whatsmore, my request for cancellation came within minutes of the Residence Bergere representative messaged me to decline my late check-in request. It’s comparable to ordering a Soya Milk Chai Latte from Starbucks but then having the Barista tell you, “Thank you for your order Sir, we have ran out of Soya Milk, we understand you’re lactose intolerant but your only option is a Skinny Chai Latte. If you don’t want the stomach upsetting Skinny Chai Latte, we understand but will keep your money anyway. Have a nice day 😊” On the booking.com messenger I had sent messages/reminders to the property but received no response on the matter of Free cancellation. I have been declared incorrectly as a no show and Residence Bergere has debited my card €270. They knew I wasn’t going to turn up! Booking.com have been contacted several times to resolve this matter, they were utterly useless and claimed to have contacted Residence Bergere but no response had been received. Day 1 was the only day I actually got through to someone at Residence Bergere on the phone, the rest of the times it was a voicemail greeting. On day 1, I was informed my request was with a manager for approval. Day 17, I had enough of Booking.com claiming to have “tried contacting the property” and had emailed the property myself after searching for an email address on their website. Within a couple of hours of sending my email, I received my first email from the property, be it a very unprofessional and rude response to a rather polite email, it is still a response: “Dear Sir, Thank you very much for your email. If we would have made the smallest mistake, Booking.com would have refunded you the 270€ and charged us these 270€. They did not. Why? Because we did not do any mistake (we don’t say it, booking.com says it ). That s why there is no reason for us to refund you these 270€. Thank you Kind Regards Résidence Bergère 30 Rue Bergère 75009 Paris +33663200940” Another couple of back and forth's but surely you get the gist. Talk about being reasonable. Surely there are most honest, decent and genuine ways this hotel can earn money?

Please, please, read before you book. I wrote a big review of this place, but Google deleted it for some reason. The place is a scam. They cancelled my booking while I was sleeping IN the apartment, saying I never checked in. They will steal your money, and you will end up on the street, like I did. Beware…