Schlosshotel Berlin

Buckle in because it’s a long one. Upon confirming my reservation, I was notified that the wellness facilities (gym, pool and sauna) were closed. I was not notified or given notice prior to booking. The lack of amenities diminishes the quality and value of the stay. When I checked in I did request additional accommodations to make up for the deception and lack of amenities (I requested complimentary breakfast for two night stay, solo traveler). The manager at the time doubled down saying guests were notified before booking. This is a lie. I wasn’t notified until after my reservation was confirmed. The manager denied my request for complimentary breakfast and instead said I was given a lovely room in return. I was given the room I booked, no upgrade. Do you think I’m an idiot or something? The bellboy took me to my room and what I witnessed upon entering was simply appalling. There was a dirty rag left over from housekeeping in the sink. I politely gave this to the bell boy and sent him on this way. I then went to use the bathroom after a 5 hour train ride to find URINE left over on the toilet seat. For a “5-star” hotel, the cleanliness is simply not up to par. Luckily I brought toilet seat covers because I no longer trusted this establishment cleaning. I immediately called and notified the front desk. The manager then asked if I wanted to be moved to a nicer room. I moved rooms but I wouldn’t say it was nicer as I no longer had a bath and shower. After getting settled and decompress the horrible check in I asked about the hotel shuttle service. I was immediately discouraged by the manager saying they only go 5 Kilometers but they could order me a taxi instead. I hadn’t even told them where I wanted to go and was instead met with denial of services. The manager should have told me the sights and places within range and offered to arrange it. Instead a paid taxi was offered, at my expense. While this hotel is in a prime area for real estate, it’s extremely far from the central areas of Berlin. It’s a 20-30 minute ride to get anywhere. If you don’t have a rental car and don’t want to shell out 100’s of euros in taxi/ride share DO NOT STAY HERE. This is not a central location. Overall this is not a luxury 5-star hotel. The manager kept saying how prestigious the area was but why doesn’t this establishment reflect it? The bath amenities kit was laughable and the garden is just appalling and depressing. This place is a total joke in every way possible. I’m a seasoned traveler from five star hotels to private rentals and I’ve never been more disappointed before. Worst stay in Berlin.

An absolutely magical place! Everything is amazing here. Huge respect for the concept, passion and quality. Big hotel brands are no match for you, maybe because it is not a chain facility and you can put all your passion and energy into it. Keep it up, you are a role model and inspiration!