Sentido Bellazure

We have been going to this hotel for 4 years as we loved it a lot but this time we got very disappointed. :( There was a prpblem with our room toilet seat and every day we informed the front desk about it and they simply ignored. It was impossible to use the toilet in our room and we were using the toilets in the common areas. People at the front desk only said that the hotel is full and they cannot do anything about it! What an answer! We have paid a lot to afford a 6 days trip for us and this is the answer they gave us. :(( Also, the sink in the bathroom was not working properly and attached, you can see the solution they recommended which made the problem even worse! There was a very bad smell of swage in our room and we asked for help 3 times and every time they told us to talk about it the day after.... Such a pitty that this horrible situation overshadowed the nice vibe of the restaurant and the nice selection of foods. The only good thing that has stayed the same with this hotel since 4 years ago till now is a good chef with some good kitchen crew. The animation team was boring and only for the weekend they had some nice programs. The rest of the days we were bored and needed to drive to the closest center, which is 16 kms far. Overall, I would like to recommend people not to go to this hotel. Last but not least, there is a girl who shows up the very first day when you do the check in and she is responsible for the Guest Relations but you will not see her anymore untill you wanna check out! Then she will ask you to give a good feedback to her! I asked her that we needed a help regarding our room's bathroom and toilet but nobody helped us , why would we give you a good feedback?! Apparently, she tried to sugarcoat the situation with flirting with my husband! Be ware people !