Sharjah Palace Hotel

Hello Sharjah Palace Team, Would like to give my review regarding my experience your hotel. My partner and I stayed on the 19th to 20th of September 2023 We were looking for a hotel near my sister in-law’s home and we decided to try your hotel. We had been traveling from Abu Dhabi to Sharjah and we arrived late, almost midnight for check in. At first impression, the night staff was not welcoming at all. He wanted to charge us more than the rate we booked and my husband had to inform him our rate was confirmed with your reservation staff when we booked prior and after he said that he checked the system and never apologized he just proceeded with the check in. My Husband then requested if we could have a late checkout since we arrived so late and we had a flight to catch the next day and immediately before we could even say anything he said you have to pay. He did not even bother to ask how long we needed to extend the checkout, again from my experience in hotels, check out is chargeable when it extends past two hours, at least every hotel is different but he never bothered to ask. It's only after my husband asked him if he would charge even at 1pm that he granted us the check out and did not update his system because the next day someone called us at 12:30 and we had to inform them we were confirmed late checkout at 1pm. We didn’t need to stay longer, only an extra hour as we had a flight to catch the next day. He then refused to give us our IDs back which we asked him why he never gave us a reasonable explanation. We found it strange as far as I’m aware with my hotel experience no hotel is supposed to hold your IDs in contempt as if we are criminals. We were too tired to argue about the IDs so we just went to the room which smelt of smoke btw and I almost fell in the bathroom because the glass that blocks the water from spilling on the ground apparently moves it’s not glued to the tub. On the day of check out, after being rushed out even though we had the extra hour approved, I asked the reception staff to return our IDs which we almost forgot btw, and inquired if it was a Dubai regulation to keep IDs at check in and they said no we must have forgotten them. We informed them their staff refused to give us a check in ; they said they were not aware of it. Immediately after that they said we have to wait while they check the room, are you kidding me? After a few minutes I got upset and requested how long they needed to check the room because we had a flight to catch and this is my first time ever being told to wait to check the room, after I complained they said okay we can go. The hotel has our Id information, mobile numbers and email. If anything , can the hotel contact us not so? I don’t know the kind of Guests that your hotel receives but this is by far the worst experience in my life, I felt like maybe because we are African your staff treated us less, with disregard. We paid for the room just like any other guest therefore why treat us any less? Had it been an Arabic guest or European guests would your staff treat them the way they did us? I will never recommend anyone to stay in your hotel after this experience and maybe you can train your staff on how to deal with guests professionally as this is unacceptable. It doesn't hurt to be nice and after all first impressions matter most in hospitality because that’s how you channel returning guests and I believe in this line of business, guest experience matters a lot being that there is plenty of competition around. I don’t know if you will care about my review but if you care about guest satisfaction then maybe this will help the hotel improve on lacking areas. Best Regards, Thelma Tariro Kapswara

The worst hotel I have ever seen in my life. The room's cooling system makes a sound like an airplane engine, the phone in the room was not working to communicate with the reception, the Gillette razor had already been used. When I paid, I paid 250 dirhams by card I was barely able to sleep because of the loud noise, when I woke up at 3 am when my mobile phone rang, a person named Sohail called from the reception and said to come down immediately and draw another 100 dirhams because you underpaid! Hotel employees need training and their management needs counseling!!!! In my opinion, even if you had to, don't go to this hotel to get it fixed. Sleeping on the street is more comfortable than staying in this hotel . As a business consultant, I suggest the owners of this hotel to think about training their employees and improving their services before their business is destroyed. wish you luck.