Sonesta ES Suites Omaha

Checked in on 20th checked out 23rd of Dec 2023. We ask for a late check out from the start due to a flight not leaving till 630pm. Was told not a problem was told there was a $10 per hour charge which we would of paid no problem. The day before I called to double check on the late out and they told me everything was good. Explained that the hubby was having to stay one more day in hospital after major surgery. Saturday morning when I called to make sure they had us in still for a late check out there was NO LATE check out NOON was the latest time even after I explain what was told the last 3 times I asked about it. No help. They claimed noone said that. We where at the back and there was party after party and parking was difficult to say the least waited for 3 hours one night to find parking anywhere near out building which is tough on a handicapped mom and kids. But we never complained maybe I should of. Had someone try to get into our room at 4am on Friday claiming wrong room. Only had enough pot and pans silverware for 2 people. We ate in shifts but once again didn't complain. Would of given 5 stars had it not been for the late check put issue. We had this hotel booked for 2 months.

I am very unhappy with my stay. I was put into room 222 Saturday (October 28,2023) and when I got into the room I seen a roach run across the kitchen counter when I turned the lights on. I called the front desk and they said they will send someone to spray. She then sent me a Spanish lady with a broom and towel who doesn’t speak English (not sure what a broom and towel would do) I then finally got all my things into my room. When I went to take a shower, I noticed the tub was so filthy as if they didn’t not finish cleaning it out. Chemicals was still in the tub and the bathroom walls were dirty and filthy. I was then moved to room 424 and had to pack and reload things in my car, which is an inconvenience. They also didn’t accommodate me for my time and inconvenience they just moved me rooms. The next morning I got a knock on my door at 10am an hour before check out, they attempted to enter my room without my permission! Luckily I had the lock on the door, they accused me of letting people in room 222 for free when I did not. I still had the keys to room 222 I would never invite my company into that filthy room. How could that happen when I’m in room 424. In which I believe meth heads had got into that room and squatted there for the night. In which it is the hotel job to make sure room 222 is secured closed and cleaned for the next person stay. I did not go to sleep until 7am due to feeling uncomfortable and how filthy the hotel is. I will not return. Also my sheets were dirty as if y’all only flipped them around to make them look clean when they are not. Also there was stains on the carpet and used towels in the front closet. I was not pleased with my stay. I will not come back. Thanks for making my stay a living hell. They have a roach problem and do not clean their sheets. Don’t come here! -5 stars.