Sonesta ES Suites San Diego - Rancho Bernardo

Pretty good hotel for what you pay. Fantastic location near all stores, restaurants & freeway. Very friendly service, medium-sized lobby for eating, pool/BBQ area & free laundry w/4 washers & 4 dryers. The ‘breakfast auntie’ is the nicest lady ever! The walls & ceilings are thin so you’ll hear everything including someone taking a shower above you. The mattresses on the pullout sofa are very thin so only useful for small kids. And the ‘full kitchen’ has 2 small burners, microwave, no oven, 1 small pan and 2 medium pots. Also minimal cooking utensils.

The best thing about this place is the nice Asian lady in the morning preparing breakfast. She was kind and happy to help. Everything else about this hotel was awful. I stayed 3 nights. My company paid for my room and put me on the 1st floor. The first thing I noticed is when I came to lay down in the bed there were alot of stains on the bottom sheet . I asked if they could have them changed and she said, are you the one who called about the Cobb webs? I said no. But I was so tired from traveling after an hour of waiting I called again and they sent someone about 45 min after that. I had fallen asleep on the sketchy dirty looking sofa while waiting. You can hear every footstep above you like it's an old house. Like someone's pounding their heels into the ceiling. It was constant and so loud. This wasn't from kids running at all. It was a heavy foot adult. The guest above me was asked two nights to try and be considerate after 10. But continued late the 3rd night again. The front desk asked me if I'd like some ear plugs. I couldn't move rooms because the hotel was supposedly booked. And I was here on work and couldn't pay for my own room elsewhere. Even worse I had no hot water for 2 days! I had to take a cold shower after a long day at work. I had to keep calling the front desk to ask to be moved or to have it fixed. They said they can't turn it up anymore, because there are children here and can't have it burning them. That is understandable but it wasnt even warm at the hottest setting. They said let it run longer first. No change. They said the water had to come far from the boiler. None of my coworkers had this issue. Every excuse possible, but i just wanted to actually have it looked at. Until the front desk assistant finally came to my room and tested my water after 2 days of cold showers. It was room temperature at best. She said she'd have someone come look at it the following day. So I called at work around 4pm the next day to see if they looked at it. And the front desk attendant said oh ok I can have that looked into. I said this should have been addressed by now. You're just starting now to have it looked into? Do you have someone on site this late to look at it? She said all I know Is I was told it wasn't as hot as you would like. She brushed me off, acted like my complaint wasn't valid or important. I said no its not that it's not as hot as I'd like, it's not even warm! They eventually got it slightly warmer but never hot and the pressure is more like a sprinkle. Not to mention the room key cards. They tell you don't put it near your phone or a magnet or a Bluetooth or it will deactivate it. I have never heard of a Bluetooth device deactivating my hotel room key. Sure enough, anywhere near any of those things and you'll have to walk back down and get your card reactivated. I saw about 5 other people doing the same thing at once when we got back from work. Obviously it's an outdated system to be so inconvenient. The dishwasher by the way was full of all the dishes. Somewhat clean or ran through anyway. But there were lipstick and coffee stains on most of the glasses. Why should I have to get into my room and empty a dishwasher before I can use the dishes and to only find them still dirty. They should run them first and then put them away when they're done cleaning. My coworker who stayed here said her kitchen was full of ants and had to have them come spray. They also don't clean until you check out so there is a lot of trash and towels out in the hall. It's apparent the place is terribly outdated and neglected in management or care.