Sonesta ES Suites San Diego - Sorrento Mesa

This place needs to be clear on the fact that it is a disaster. There is garbage all over from being under construction. The couch in our room was ripped, the room smelled, and carpet was dirty. We ended up sleeping in our clothes and wore our socks at all times. I wish I could say something good about this place but I can’t. They should close down if they are unable to keep at least sections of the establishment clean enough to charge people to stay.

My husband and I just recently went here...DO NOT GO TO THIS HOTEL RIGHT NOW. it is under MAJOR construction. When we got there, there was a fire alarm going off and people sitting outside on the curb There was no front lobby. It was all taped up and signs pointing to go to the makeshift lobby We walked around the building two times before we found where to go There was TONS of construction workers taking all the furniture out of the hotel .It is being gutted. The only floor that is able to be used by guests is on the fourth floor. We hoped that since everything was brand new, we could ignore the rest. We had recently gone to another hotel also under renovations, and we were barely disturbed at all. We thought it might be the same. IT WAS NOT. When we got there, the room looked new and the hallways smelled like new carpets, so we thought ok! this might be nice to have a brand new room. The renovations inside were not top of the line. A lot of half-hearted work. The hotel room door has a space of about 1.5 Inches from the floor. We had to keep the air (or heat at night) on constantly as the draft kept the room temperature unstable. There was sticky stuff (like syrup?) on the kitchen table and kitchen counter upon arrival. The bed and furniture was nice enough. The bathroom was whee you could really see a lot of the shoddy workmanship. The fan was connected to the light (in the bathroom) and SO loud. Some of the outlets didn't work. We were on the side of the hotel right next to the automated car wash next door...and it was so loud. I realize you can't do much about a business next door, but you can soundproof the rooms a bit better There were tiny bugs crawling in the kitchen and bathroom. I have no idea what they were...I've never seen them before. They were about half the size of tiny ants. Not sure? but all over. There were construction workers everywhere and the doors were always open One morning we were woken up (at 8am ) with banging and hammering. The breakfast was in the makeshift lobby and my husband went down there once and said let's go out for breakfast. I normally use the laundry and the workout rooms...I didn't even bother walking the halls trying to look through the debris. They also called to let us know the water and electricity would be shut off for an hour.A minor inconvenience but so unprofessional. I reached out to the customer service with Sonesta. I received an email back thanking me for my email, and was told it would be shared with corporate. They told me that they take these things very seriously and want to be sure that their guests are accommodated. I emailed back and said the state of the hotel seems to prove otherwise. I received another email and a phone call stating that they didn't know the hotel was in that state . I'm not exactly sure how one rogue hotel could have major renovations without anyone else in the company knowing, but that's the email and phone call I got Nothing else was offered to us to rectify the situation. We booked through Priceline so we were told they can't do refunds through there, but I'm sure they could have offered something to compensate for the money we paid for that hotel I book hotels based on ratings and feedback, and the hotel was NOT as offered. It was rated an 8.4 on Priceline. It might have been before the restoration started but it definitely is in no shape to be booking anything out right now. I hope this review helps someone know to STAY FAR AWAY from this hotel. Life is too hard right now with finances! I can't believe that we lost $500 to that terrible experience! I hope this review spares someone else from doing the same!!!