Spectrum Resort Villas Orlando and Waterparks

I was going to give this place a great review. The facility is new, and the rooms are spacious but that's about it. Extremely poor service. Do not stay here!!!! Buyer beware!!! The people who manage this resort will find every opportunity to charge you. They will charge you for stained bedsheets and the tiniest stains on beds, rugs, etc. This is a business without a human heart. The manager didn't care that we were dissatisfied with the service we were getting when we complained. After paying over $2000 to stay here, we went out one day and asked for our room to be cleaned. On getting back, we realized our access code into our condominium no longer worked. They charged us for the cleaning fee and stains on the bedsheet of over $200. Our little one had a nose bleed over the night and stained the sheets. They said they had to discard the sheets. They are not a hotel. Stay here if you want to go broke on a vacation. They also charged us another $300 for little things not being organized upon check out. You have been advised!!!!!

*****EDIT**** We received a credit from our CC due our valid reasons and Spectrum not being able to provide proof. ****Stay at your own RISK**** I am definitely conflicted with my review but will detail out our experience as best as I can. We arrived on the day of check in at midnight after a very long day of travel. When we got to our room the check in person reviewed a list of items showing us how to get into the room and letting us know that they do not replenish towels and items without an additional charge. This was fine as we picked up our replenishments at Walmart and washed our towels in the condo. They advised the main pool was closed for maintenance, which really sucked for us as that was one of the reasons we booked the place and we were not advised until arrival. We had use of the water park but there hours were limited and we were at Disney the majority of the hours they were open. He mentioned if we had noticed any damages to the condo and at the point in time we were only in the unit for 5 minutes and we had noticed a fairly significant stain on the carpet in the main bedroom. The next day making breakfast we had noticed there was no knife block or sharp knives, which was reported and they brought us a knife block later that afternoon when we were out. The rooms were large, spacious and fairly new and very nice inside. The beds were very comfortable. The resort was located 15-20 minute drive to all the Disney parks and about a 5 minute drive to the nearest Walmart and most amenities. I was originally going to give them a 4 star review as we felt the location and rooms were very good. We were disappointed in the fact that the main pool was closed and we were not notified in advance. The bad comes after we checked out and I received a notice that they were charging us $100.00 for a small tear made in one of the bed frames. I disputed this damage as it was not caused by us and they were not able to even provide detail on the location of the bed frame. If it was actually in our bed it was probably concealed by bedding we did not even see it. Their manager said it was not reported on their previous inspection of a guest that stayed 2 months prior. They also never had record of the carpet staining or missing knives from the prior guest, so they are relying on there guests to do a full inspection of the unit and if you do not report it then they will find something to charge you. We have since disputed this charge with our bank and will be getting a refund. So saying this buyer beware to any guest that book here. Also when you look up the service mangers FB page you will understand that he really doesn't give a hoot about guests and it will all make sense. J ROBAYO Bear’s Den/Spectrum/Eagle Trace Guest Services Manager