Starphire Hotel

The Starphire Hotel was one of the most disappointing stays we’ve ever had. How it got rated a 4-star hotel is beyond me. They don’t provide any basic toiletries saying that is part of their effort in ‘going green.’ It's a newer hotel, yes, but not in their favour – new to the business, it seems. The staff are unfriendly and unapproachable. As far as customer service goes, they have none. We have never felt so unwelcome staying at a hotel. The ‘breakfast’ they offer is only a bun and some milk tea. You can get a coffee, latte, or hot water from the espresso machine, but no other food or snack options. They only seem to cycle between a pineapple ‘bolo’ bun and a coconut-filled one. One morning we were quite taken aback when one of the staff accused us of going to get bread twice instead of PROPERLY checking each guest’s name and room number. Apparently another guest used our room number to get more than their share of breakfast buns, then they wrongfully accused us which was highly unprofessional. They should have a better system in place or handle the situation with more finesse. Instead they were rude and didn’t apologize even though they were in the wrong. The rooms are incredibly tiny and there was not enough space for both of us as a couple to lay our luggages out so we had to constantly zip and unzip our suitcases to retrieve things. The bathroom was also really small. The shower drain was clogged from the first night we got there and kept leaking out into the main side of the bathroom which was really nasty. When we finally looked at the inner drain catcher it was absolutely filthy and full of hair. It was obviously not cleaned from the previous guest and we had thought that it was just poor drainage in Hong Kong in general. We had to ask someone from housekeeping for a new one to replace it. Inside our room was a little card advertising their Café & Bar called Rachel’s Kitchen on the 2/F. When we got on the elevator one of the staff questioned why we pressed the button for the 2nd floor and we told her we were going to check out the café. She said it doesn’t exist; there’s nothing to see there and apparently hasn’t for some time. Why advertise it then? They also have no other facilities like a gym or swimming pool and for the price you pay you could probably find better value for your money elsewhere. The TV has VERY limited channels and hardly anything in English. We felt bad for any non-Chinese-speaking foreigners staying there. Also to note: they only give you ONE room key card. If you want another one you have to PAY $50 HKD for an extra one. That was so absurd to us. Most hotels give you a SET of key cards at check-in, even if you’re a solo traveler. The hotel is located in an industrial area with lots of metalworking and car repair shops. It is difficult to get to, difficult to find, and far from the MTR station. Time-wise it’s only about a 10-15-minute walk, but in the dead of the summer heat with no reprieve, that’s far. In the early hours on our check-out day someone/thing triggered the fire alarm and it was BLARING AT FULL BLAST on and off for an hour or so. That caused us to have such a terrible sleep and wake up late. The staff were completely unapologetic about the situation. They let us have an extra half hour to check-out but kept knocking at our door AND calling our room phone over and over again to see if we were out of the room. They were constantly rushing us to get us out and we felt so unwelcome. Overall, Starphire is just full of false advertising and has no customer service whatsoever. Would NOT recommend and will never stay there again.

The advertising on the website is so wrong!!!!! There is actually no breakfast provided unless you count a bread as breakfast. The hotel is located in a smelly industrial zone far from public transports. Rooms are super super super super tiny as well as the bathroom. NO FACILITY like gym and no basic items in the bedroom. Bring your own stuffs. IT IS NOT A 4 STAR maybe a 3 star at most. WHY DOES THE WEBSITE GIVE SUCH A FALSE ADVERTISING?????