Staybridge Suites Cardiff by IHG

Having stayed in staybridge liverpool and other ihg hotels, the room and the service here by the staff were absolutely disgraceful. First off when we checked in, we asked for an upgrade as we haven’t been automatically upgraded but they said they have no availability for better room and I am supposed to call prior to arrival for an upgrade. Thats the most ridiculous thing i have ever heard of. I double checked online there’s clearly plenty available and the staff at check out confirmed that they have availability and not sure why i haven’t been upgraded. The room was way too small for extended stay and there’s pretty much no kitchen space. They just put some utensils and appliances on the doorway and pretend that’s a kitchen. Breakfast was okay with really limited choices. Its the first hotel i stayed in to struggle with breakfast cereal selection. The socials were pathetic with no interactions with the staff whatsoever. No fresh pint on tap like the one in Liverpool, that’s perfectly fine as different hotel would likely to have different facilities. The funny thing were they offered bottled corona but there was not even a bottle opener until a guest asked for one. Asked for late checkout at 2pm at checkin but the key stopped working at 12pm and not even an apology from the reception staff. Summing it all up, this and the holiday inn express next door were the worst ihg experience I have ever had. No recognition to the ihg membership scheme, cant fulfill a late checkout request that has been confirmed at checkin, staff that don’t know anything about customer service, I don’t even know what else to say about these two hotels in cardiff. If you are an ihg member and would like a nice experience in Cardiff, try the Hotel Indigo in town.

So far it was the best hotel, view by the water, large rooms with all the appliances if one needed to stay in and cook a bit. Breakfast was free with our reservation the quality and selection was good. Clean facilities .