Staybridge Suites Orlando Royale Parc Suites by IHG

This hotel is not worth being a Disney Good Neighbor hotel and even less deserves to stand for IHG. The rooms are worn down. They appear to be clean on the first look but once you look in detail you see that they need a deep clean and renovation. At night rooms are very noisy. The property is huge and has a lot of rooms. Breakfast at this property is okay food quality is a 7.5/10 but it’s quiet crowded at times. Major problem at this property is -> POLICIES. One employee enforces them as if they own the place other employees don‘t care. The front desk manager is very rude and has a very slick mouth. If you are traveling for business AVOID this property as they can not accommodate changing plans. If you have late checkout you can‘t extend your stay according to the front desk. Late check out means you HAVE TO LEAVE. Never heard this at any IHG property before. If you work for a foreign company make sure to bring a us credit card as the front desk can not accept chip only cards (according to the lady at the front desk). Also according to the front desk here it’s not possible for a company to book your travel on a company card as the card needs to be present. Because if not you will be accused of fraud. The hotel is not what it seems and after spending 139 nights at IHG properties this year this one has to be the worst by far. The positive thing about this hotel is the location. It’s close to the attractions. All in all the staff at this property should be replaced the only person that seems to care and actually have customer service skills is the assistant manager. If you want to be yelled at for asking simple questions feel free to head straight to the front desk the lady working the morning shift will be more than happy to raise her voice at you. The only good thing is that the main IHG support is understanding of the issues and willing to help. The price of this hotel is no where near justified either you can stay at the intercontinental for the same price and at least get nice rooms. Unfortunately when traveling for work you can‘t always choose.

This hotel is not what it used to be. Might be the last time we come back here. You see old stains on the carpet from previous tenants. Poor patch work on doors. The walls have no sound deadening so you hear everything the neighbors do or the bins rolling around outside. The beds are not that comfortable. Back hurt every morning since sleeping in. The A/C worked when it wanted to, and had a weed smell. You dont even have a coffee kit in the rooms anymore… My father in law couldn’t check out just a little bit late (he has a bad heart). We asked if we could check out a little late because he couldn’t physically move, they denied us. We then called back and offered to pay for an extra night, no problem at all. They’ll take your money quick. If the room didn’t have a tenant after us, why deny the late check out. Because money is all that matters. He’s been coming here for more than 10 years. He’s noticed the down grade on quality as well and the very rare occasion he asked for a late check out he gets the short end of the stick. As if his life isn’t difficult enough with his bad heart. If the room didn’t have a tenant after us, why deny the late check out. “Too many late check outs.” is not an excuse if they were so quick to take the money for the extra night for the same room. Way to treat a loyalty of a member of +10 years.