Sweet Camilla

I tell you our story. Our flight from Florence to Rome was diverted due to bad weather and we arrived later than the check-in time (6:00 p.m.). We tried to talk to the owner all that afternoon and the next morning, but he didn't answer the phone or answer the email outside of check-in hours (1:00 p.m.-6:00 p.m.). In the end we had to book a night at another hotel. The next morning, we speak at 1:15 p.m. with a person who claims to be his secretary, we arrange a check-in time, we go to the apartment and he makes us wait 1 hour or so at the door until the man appears. He wants to charge us €300 more in "taxes" that were not included in the reservation. When we ask for an explanation, he shrugs his shoulders and leaves, telling us that he was canceling the reservation because we refused to pay and leaving us stranded without accommodation. We called his secretary's phone number and by chance, he didn't pick it up either. We contacted Booking to see if they can do something. He does answer them and tells them that he knows nothing about the matter. In the reservation we had it appears as "NOT PRESENTED" and the apartment is put back on offer. From Booking they tell us that they can't do anything and that they wash their hands, because it is an individual agreement. IF THE OWNER CANCELS THE RESERVATION THE USER LOSES THE MONEY WITHOUT BEING ABLE TO DO ANYTHING. This situation is unfortunate. DO NOT BOOK THIS APARTMENT. THE OWNER IS AN UNSCRUPLE SCAMMER. If I could rate with these negative stars I would. I tell you our story. We were diverted from Florence to Rome for bad weather and arrived later than the check-in time (18:00). We tried to talk to the owner all that afternoon and the next morning, but he did not pick up the phone, or pick up the mail outside the check-in time (1:00 p.m.-6:00 p.m.). In the end we had to book one night in another hotel. The next morning, we spoke at 1:15 p.m. with a person who claims to be his secretary, we arranged an hour of check-in, we go to the apartment and he makes us wait more than 1 hour at the door until the man appears . I want to charge €300 more for "taxes" that were not included in the reservation. When asked for explanations, he shrugs and leaves, telling us that he canceled the reservation because we refused to pay and he leaves us without accommodation. We call his secretary's phone she will not take it either. We contacted Booking to see if they can do anything. Booking calls them and the man tells them that he didn't know anything about the matter. In the reservation we had it appears as "NOT PRESENTED" and the apartment is put back on offer. From Booking tell us they can't do anything and that they wash their hands, because it is a private agreement. IF THE OWNER CANCEL THE RESERVATION THE USER LOSE MONEY WITHOUT BEING ABLE TO DO ANYTHING. DO NOT BOOK THIS APARTMENT. THE OWNER IS A SCAMMER. If I could value with these stars in negative I would.

Wonderful two-story apartments almost in the very center of the city. You can reach the main locations of the city on foot. There are pizzerias, Italian restaurants and supermarkets nearby. But there are several negative points, it is constant noise on the street, both during the day and at night, due to poor sound insulation of the windows.