Tangla Hotel Brussels

I stayed at the Tangla as a 5star package to have cosmetic surgery. I found the staff rude and the girl at reception was extremely rude and unprofessional. The breakfast was awful. The hotel is pretty and a great location. We didn’t have any coffee in our room for the coffee machine and room service was extremely slow. I asked for a extra pillows after my surgery and didn’t get any. For a 5 star hotel I was really disappointed.

The room was very well insulated, we slept well. However, the room wasn't very clean, there were only bathing towels and towels to dry your hands, and only 1 bathing suite for 2 people. There is an above average amount of services that require an extra fee and the minibar prices are to high for the underwhelming, run of the mill selection. Only some of the staff are above average when it comes to hospitality. Some will only greet you if you greet them first, even at the reception. And we had an exceptionally upsetting encounter with the service in the restaurant: The waiter didn't seem to know the menu or the ingredients (imho a big no-no if you work in a restaurant, I'm a trained cook myself). We asked, what the vegetarian curry (which was listed in the "fish" section of the menu) contains. He went to the kitchen and came back with the very unspecific answer "vegetables". The main ingredient was chicken-substitute, we asked what's in it when it was served, since we didn't expect that. We asked what's in it, since my wife can't eat soy. Turns out, it was soy based. We didn't complain though and we weren't mad about this faux pas, we didn't asked for any sort of compensation and told them, that we will simply pull the soy out of the Curry. But the service staff explicitly stated, without shame, that it's my wifes "at fault", since he told us, that it contains vegetables, which is extremely inappropriate. We didn't complain about the incident since we didn't want to ruin our stay with even more discussions with and indiscretions of such types staff members. The food was not bad, but somewhat underwhelming. The stay wasn't to bad, the above mentioned incident was a negligable stain on your stay in brussels, but we expected way better from a 5-star hotel.