The Alan

Stayed at the Alan for a second time after having an enjoyable experience December last year. Unfortunately things weren’t so great this time around. Things started well - after first being given a bad room with a broken and noisy air conditioning unit we were given a free upgrade to a much better alternative. Some reviews complain about ‘dated, tired, and dirty’ rooms but this was not the case with us. It was lovely, besides a few minor issues such as having only one teacup and no good mirror/socket placement. So why the 1 star review I hear you ask? Simple answer - the service. Described in one sentence it was a disorganised, lackadaisical, half-arsed attempt at running a hotel lobby/bar. I strongly doubt there was anyone in charge and if there was they should be fired immediately. Empty glasses and dead drinks all over the bars and tables around the lobby. Cheap festival beer trolley wheeled into the bar. Average breakfast which we didn’t finish, then had to stare at for 30 minutes as no one bothered to clear our plates. I could go on, but special mention to the star of the show: Arrogant barman (brunette, little bow beep style haircut) with a severe attitude problem complaining to his colleague about having 5 tables to serve between them. Same barman asked me if I wanted ice with my gin and tonic then served it without garnish, and when I asked for a slice of lemon he spent 5 minutes looking for a knife to no avail then in the end disappeared to the kitchen. Observed the same barman being equally rude and sour faced with other customers who also complained amongst themselves. I’ve worked in bars for over a decade and this was the worst excuse for a barman I’ve ever encountered. Steer clear of the Alan just to avoid this guy alone. In summary, avoid. Better options elsewhere!