The Orleans Hotel & Casino

12-28-23 I booked the room through a third-party service. The check-in was nice and smooth. The room was beautifully decorated, with a massive restroom and comfy queen beds. My issue was the 830am wake-up to an unknown woman coming into my room unannounced or authorized by me when I was asleep. This woman had no badge, cleaning cart; absolutely nothing to identify herself. The woman stated that she was from housekeeping and checking rooms. I asked who gave you permission to enter my room, and she walked out. I immediately called the front desk. The front desk representative stated that she didn’t know what was going on and never heard about anyone from housekeeping checking rooms. The front desk representative says that she was going to send security up to the floor to check it out and have management contact me. Needless to say, there was no security, no management contact, and no explanation given until I contacted both the front desk and housekeeping management the following day. I was being shuffled from one person to the next with no satisfactory response. Finally, the housekeeping manager Jasmine states that it is the hotel policy for housekeepers to do 830am room checks (prior to 11am checkout time); this is to identify which rooms are occupied and their daily workload. If you don't have a "Do Not Disturb" sign on your door, that gives hotel staff permission to enter your room. As a single woman in my hotel room, this policy was not expressed and didn't make me feel safe as a guest. In a hotel with 24-hour gambling and drinking, you may not be in your room; but a stranger is rambling in your room. The housekeeping policy explanation puts the responsibility back on the guest for their protection and privacy if you don't place the "Do Not Disturb" sign. The Boyd Group needs to revamp their housekeeping policy to ensure the safety of their guests. Is there not a guest roster from the front desk? Isn't there a checkout time at 11am and checkin at 4pm? Why are there housekeeping staff waking up guests prior to checkout; especially if they don't have an expressed wake-up call? The Boyd group and its hotels need to be held responsible to their guests. I'm still waiting to hear back from the staff.

I visited here for my Mother in Laws' birthday, and we had a good time. This hotel has a lot of different restaurants and the arcade was great. The rooms are very spacious and the bed was very comfortable.