The Prince Kitano New York

Came for the Christmas lights. The hotel was close enough to everything we wanted to do, but far enough from the "melee" to relax. The rooftop bar had incredible views. The entire establishment was extremely clean, and I would definitely recommend staying here.

We stayed at the prince Kitano in December 2023 for holidays. Our opinion is mitigated. We disliked the professionalism of the employee at the front desk : the man was talking exceptionally slowly, took forever to do the check-in, and seemed to discover informations at the same time with us, as he was reading slowly his paper where informations were written. We could have read it ourselves faster, but thanks. We had a long travel we would want to rest. My husband went several times in Japan, and for a hotel who claims itself of Japanese inspiration, there's not a single time in our 14 days stay where he felt the Japanese hospitality. We also disliked the lightning of the room, where there was only accent lamps but no ceiling lights. It could feel like a detail but when you have to use the flashlight of your phone to search for something in your suitcase, 14 days later it's kinda getting on your nerves. And the most important one, we totally disliked that at the very end of 2023, the WI Fi in this hotel is not included. Not only it is not included, but also it is very expensive (9.95 dollars for 24 hours). In nearly 2024, it is a shame. It is all the more a shame as the price of the room was also quite expensive. This is the first time we saw this. Even in Kenya, right in the middle of Masai Mara, WI Fi was included in our lodge. Shameful. On a more positive note, what we liked was the location of the hotel (which is very convenient to visit the principals attractions in Manhattan or take the train/subway when you have to go farthest) and the cleanliness of the room. The housekeeping was efficient and there was nothing to criticize. Except that lightning stuff, the room had enough space, and was well arranged. The equipments were sufficient and the bedding comfortable (except for the mattress which had more resemblance to a trampoline than a real mattress). On average, the hotel was not the best but still pleasant, but the balance between quality and price wasn't good enough.