The Quarter Chaophraya by UHG

방이 너무 습해서 에어컨 풀가동 필수. 침구도 너무 눅눅함. 수건교체 미흡. 발수건 첫날 없었고 교체 안해줌. 3층이었는데 작은 개미들이 너무 많았음. 수영장과 리버뷰 정도가 그나마 장점이고 직원교육은 엉망인듯. 체크아웃 할때 5분 기다리라 해놓고 아예 쳐다도 안보고 40분 이상 기다림. 프론트에서 자기들끼리 히히덕 거릴 시간은 있고 고객에게 전혀 신경안씀. 너희들 뭐라도 되니? 그나마 경치와 가드들 때문에 괜찮은 이미지가 프론트 직원들때문에 4년만의 귀중한 방콕 여행의 기억을 망침. 다시 갈 일은 없을것 같네요. I am a Korean customer who stayed at The Quarter Chaophraya hotel from 9/28 to 10/1. I spent most of my holidays comfortably and normally at your hotel and felt kind to the guards. The overall humid feeling of the room and the fact that the towel replacement was not satisfactory were not very big problems. The problem is that on the last check-out day, a female employee named “Mint” asked me to wait about 5 minutes for the room to check the condition. Even after 5 minutes, I sat in the lobby chair and waited because I thought it would be delayed to check because I talked to the male staff next to me or responded to other customers without paying any attention to me. I waited for about 40 minutes without a doubt because it didn't seem polite to rush. But I had to ask if I could check out because I had to travel to the next hotel with a short travel schedule, and only then the staff said it was okay. I felt so bewildered and ignored at the moment, and I was displeased at losing valuable travel time. When I asked why she didn't tell me she had waited for more than 40 minutes, she still laughed and said sorry, noticed that I was in a bad mood, pretended not to know and went into the staff room. I was so frustrated that I couldn't even move to the next hotel and stood in the lobby with my luggage for a while. Only then did the guard help me with my luggage and ask me what was going on and I couldn't resist tears. I went to her again and demanded a sincere apology, and she and the staff next door asked me roughly as if they didn't know why I was crying. I think I could barely hear an apology because a Korean woman seemed to ignore me as a traveler alone and responded in poor English in a embarrassed mood. I like the friendly city of Bangkok, so I have been traveling steadily for more than 10 years and have been to many hotels, but it is the first time that I have been to a hotel with poor customer service and not checking out properly. The level of hotel and education is questionable as to how to educate employees working in hotels of this size. If you make a mistake, I think it is the duty of an important position to serve customers around the world to make a sincere apology and respond quickly.

One or the best options in this riverside area. Not for luxury but all other aspects. Low-rise building resort style with balcony and lots of green space backyard and iconic reviside scenery. All of which come at very affordable price. Really rare among hotels in Bangkok, particularly for those within the similar price range.