The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.4/5(2.53K Reviews)

4 Star Hotel star-logo

Playa del Carmen, Quintana Roo

122

Hotel & Amenities

Rooms & Rates

Rating & Reviews

All Policies

₹18,320

₹12,721

About Hotel

Experience the vibrant energy of Playa del Carmen and indulge in a luxurious stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive. Situated in the heart of the bustling city, this hidden gem offers an unforgettable experience for those seeking a mix of tranquility and excitement. Conveniently located just a 15-minute walk away from popular destinations such as the Playa del Carmen Main Beach and Quinta Avenida, guests have easy access to the city's vibrant culture and nightlife.

The hotel boasts 120 exquisitely designed rooms, each equipped with modern amenities including flat-screen TVs and complimentary Wi-Fi. Guests can relax and soak up the warm Mexican sun on their own private balcony, boasting scenic views of the city.

For the ultimate pampering, head to the hotel's spa and indulge in a range of rejuvenating treatments and services. Keep up with your fitness routine at the state-of-the-art gym or take a refreshing dip in the outdoor pool. After a day of exploring, unwind in the sauna and let your stress melt away.

Indulge in delectable dishes at one of the three exquisite restaurants, or sip on a refreshing drink at the poolside bar. For a hassle-free stay, guests can opt for the all-inclusive package, which includes meals and beverages at the hotel's dining establishments.

The Reef 28 caters to all needs, with business amenities such as a fully-equipped business center and round-the-clock concierge services for the busy traveler. With valet parking at your disposal, guests can easily navigate the city by car and discover hidden gems at their own pace.

Conveniently located near the popular Mamitas Beach and Quinta Avenida, The Reef 28 is the perfect combination of luxurious amenities and prime location. Ideal for both leisure and business travelers, the hotel is just a short distance away from Cancun International Airport and Cozumel International Airport. Book The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive online and experience affordable accommodations suitable for a variety of people at our address: 1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, QROO77720, Mexico. Let The Reef 28 be your oasis in the lively and enchanting Playa del Carmen.

Quick Facts

Check-In

03:00 PM

Check-Out

12:00 PM

Rooms

120

Floors

Popular Amenities

24-hour front desk
Commercial shops
Elevator
Locker room
Multilingual staff
Snack bar

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Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

₹12,721

₹18,320

31% OFF

+ ₹3,487 taxes / night

Earn 162 Reward Points

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, Playa del Carmen, Quintana Roo, Mexico, 77720

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Select Rooms

Deluxe Junior Suite, 2 Queen Beds

482 sq.ft (44.78 sq.mt)
Smoking policy – non-smoking available
TV
Toiletries
Safe

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OPTION 1

Non Refundable

₹12,721

₹18,320

31% OFF

+ ₹3,487 taxes / night

Earn 162 Reward Points

Ratings & Reviews

4.4/5

2.53K Ratings

Shane Robinson

5/5

26 Dec, 2023

The best part about this place is the people. Every staff that I dealt with was just awesome. The food was great at every meal. Everything was clean and tidy. As I looked around I saw every guest being treated as well as me. Jose in the Mexican restaurant was more than exceptional. His focus on customer service and attention to details helped make my stay far more pleasurable. I hope to be back soon.

Annette Jolley

4/5

16 Jan, 2024

We loved so many aspects of The Reef 28, but unfortunately, would not stay again due to the loud music coming from the rooftop bar and surrounding bars on the street. The rooms are beautiful and very clean, with two baths in the master luxury suites, which we found very convenient. We enjoyed the extra space provided with this suite, as well as the room amenities. The staff is very friendly and helpful. They get to know you and your preferences (drinks, etc) very quickly. We especially loved Marco (for booking excursions); and Jhovani was an excellent server. We enjoyed the breakfast buffet, and the restaurants are good, although if your stay is more than 3 or 4 days, you will probably want to venture out so that you don’t get tired of the same menus if you choose the all-inclusive plan. On the day we visited the spa, it was great. There were few people around, and the four of us in our group agreed that our therapists were all wonderful. Our group are pretty experienced spa-goers, so that’s a big compliment. The only real downside, for both my husband and I, and our friends, was the loud music, which can be heard from basically anywhere in the hotel with a window (even if closed). It’s fun until you’re ready to go to sleep, and then it’s pretty frustrating. We were kept awake some nights until 2 a.m. Even ear-plugs or noise-cancelling headphones didn’t quite do the trick. We had read this complaint with previous reviews, but we aren’t usually that sensitive to outside noise, so we figured we’d try it anyway. But I’d say if you like going to bed before the wee hours of the morning, you will want to choose a more quiet location, as I don’t think the hotel has any control over the noise from surrounding bars, so probably can’t make adjustments to this. Overall, apart from the late noise issue, it’s a great resort.

Kailie Fowler

5/5

18 Nov, 2023

What a great trip from the moment we arrived! champagne upon arrival, very welcoming staff, quick check in. We stayed from Tuesday-Saturday and enjoyed endless meals at the Mexican restaurant and roof top on site. We also made reservations for Hibachi at the sister hotel Coco Beach. Well worth the all inclusive and area is easy to navigate! You won’t regret, bring $$$ for tips too as the staff are amazing and deserve it. Roxana & Reyes are true gems! Thank you for your amazing customer service, not our first time and certainly not our last.

Janine Pfaff

1/5

29 Jan, 2024

I had high hopes for my stay at Reef 28, charmed by its design and location. Sadly, my experience has been anything but relaxing. Upper management's decision to turn the hotel into a constant, loud nightclub has left me sleep-deprived for three days. Despite numerous complaints, there's been zero effort to rectify the situation. What's even more alarming is the safety concern. The risky clientele allowed by upper management has made it unsafe, especially for women. I've encountered individuals attempting to enter hotel rooms who are not guests. It's disheartening that the once-advertised high-end adult-only atmosphere has devolved into an exhausting and unsafe environment.

Teda A

4/5

24 Dec, 2023

This hotel is in an amazing area, close to everything and staff are all wonderful. I would recommend you eat outside the hotel and not get the all inclusive as the food around the hotel is amazing and you have hundreds of options. This is not to say the hotel has bad food. We tried the Mexican restaurant at the hotel and it was absolutely amazing- steak taco was our fav!!! But try hotel restaurants and outside. I would give location and service 5/5 The music across the street is loud. It is around 3am when it starts to calm down. This should be something the hotel works on as you can’t sleep. There is also a lot of noise in the main kitchen area as all rooms are on top of it. You hear dishes smashing as they prepare for breakfast around 5am. I would not return as the noise is to loud for us but for some I could see how it is enjoyable.

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More About Playa del Carmen Hotels

Hotel Name	The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
Price	₹12,721
Reviews	2530
Star Ratings	4
Location	Playa del Carmen, Mexico
Check-in	03:00 PM
Check-Out	12:00 PM

Playa del Carmen Hotel by Category

Budget Hotels in Playa del Carmen 4 Star Hotels in Playa del Carmen 5 Star Hotels in Playa del Carmen 3 Star Hotels in Playa del Carmen

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

map

-87.06737

2026-02-16

2026-02-17

Playa del Carmen

Quintana Roo

77720

26 Dec, 2023

Shane Robinson

16 Jan, 2024

Annette Jolley

18 Nov, 2023

kailie fowler

29 Jan, 2024

Janine Pfaff

24 Dec, 2023

Teda A

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Room

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Beach/Ocean View

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Room

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Reception

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Room

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Bathroom

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Room

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - View From Room

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Bathroom

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - Playa del Carmen - Room

4.4

2530

24-hour front desk

Commercial shops

Elevator

Locker room

Multilingual staff

Snack bar

Accessible parking

Valet parking

Designated smoking areas

Terrace

Concierge desk

Indoor pool

Sauna

Pool table

Gym

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property uses eco-friendly cleaning products.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 2.96 per accommodation, per night.

Resort fee: USD 12 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 8:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival at the property. All guests, including children, are required to present a valid government-issued ID card at check-in.

Pet Policy

Pets not allowed.

Service animals not allowed.

Travel Services

Airport Services

Bill Payments

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

About Hotel

Quick Facts

Select Rooms

Deluxe Junior Suite, 2 Queen Beds

Ratings & Reviews

All Policies

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