The St. Gregory Hotel

Disappointing Stay - Unpleasant Surprises Our recent stay in room 207 left much to be desired, and I feel compelled to share my experience for the sake of future guests. Upon arrival, we were greeted by blood stains on the bedding and an unexpected pair of ladies’ underwear in the lampshade, setting an unpleasant tone for our stay. When the manager (Antoine) promised the blood-stained bedding would be “replaced”, we found that they had just flipped it to the other side. Absolutely disgusting and unacceptable. The toilet was filled with brown water on arrival and wouldn't flush, and after asking twice to have this fixed, we arrived back at our room late that night to find that it had not been taken care of. After asking the third time, we had a guy come to the room, look at the toilet, and leave, only to return a few minutes later with an auger that he used to unclog it, and then left, dripping toilet water and chunks of brown stuff all along the floor in his departure that we had to clean up ourselves. Room 207's "room darkening shades" proved ineffective, allowing too much light from across the street. The room was excessively noisy until 3am. The mattress has seen better days and could benefit from an upgrade for a more comfortable stay. The bathroom was dated and was not very clean. Despite multiple requests, we never received the towels we asked for, and our trash went uncollected. The promised 7am complimentary cookies were a letdown when we were informed that they were no longer offered and advised to just walk to a nearby bakery. The inconveniences continued during the checkout experience. We requested a 1pm checkout, received new keys that didn't work, and endured a series of frustrating trips back and forth to the front desk where were told to wait in line again multiple times. The keys provided didn't even work for the elevator. To top it all off, we were treated rudely by a staff member (Lomax) who yelled at us when we sought assistance with the elevator, despite the front desk specifically asking him to help. Side note: don’t use the middle elevator. Just trust me on this one. We asked for a manager several times to discuss these issues and were told that there would not be a manager onsite until 11/7 when we would no longer be there. I reached out to a manager (Antoine) via text, and my message shows as read on 11/4, but I have not received a response. We asked in person at the front desk to be contacted by a manager by phone at their convenience, but that has not yet happened (as of 11/9). However, the most significant issue arose after confirming multiple times that a specific credit card would not be charged; we discovered an unauthorized charge on that very card. The charge was also several hundred dollars more than quoted, even after promising to comp parking. It's a blatant disregard for customer instructions and a serious breach of trust. The hotel has yet to correct this error. I will say that the restaurant and bar staff was very friendly, and we had some tasty food and delicious cocktails. While I hope my feedback prompts improvements, I cannot overlook the various inconveniences and lapses in service during my stay. I would strongly advise others to exercise caution when making any payments to this establishment, as its security measures are unreliable.

I would say first and last time and do not recommend. They make it look like an upscale hotel but definitely that is not what you get. Staff not very friendly or welcoming. Pros: - good location - Downstairs area aesthetically pleasing bedroom was ok, nothing else. - L'Occitane products in the bathrooms Cons - front desk attendant basically just handed us the keys and grabbed my info and cards, didn't explain ANYTHING about the hotel to us, NOTHING ABOUT THE VALLET, which was a surprise after, 60$ freaking dollars - I know it’s DC but this is ridiculously pricey and they did not let us know about it. When my card was charged indidntbknow exactly what that was so I called, was informed it was the parking, I explained I wasn’t informed of that when checking in, they said manager was going to get in touch and nothing so far. - HVAC SUPER LOUND AND ANNOYING - Bathroom sink faucet was broken (didn’t complain about bc we were staying just one night