TownePlace Suites by Marriott Orlando East/UCF Area

I recently stayed here for 13 nights. First, I will talk about the property overall. This property feels older and this shows in the rooms, which are a bit dated. The room I was in had an area by the closet with a very unpleasant smell. I asked that this be looked at and they indicated they cleaned the carpets, but the smell remained and I didn't press the issue further. For a longer stay, it was good to have a laundry area and a full kitchen, which helped save on meals as I could cook my own. Over the last week I was there, there was a lot of noise. Some of it came from being near their equipment room, which had a generator turn on between 5:45am and 6:45am several mornings. Other sources of noise were being right outside the parking lot so car alarms would go off sometimes as late as 3am. The fire alarm also went off one night at 9:30pm requiring an evacuation until the fire department arrived and cleared the building. One thing that was really disappointing with the stay occurred in my second to last day. I am in a wheelchair and have a service dog who provides physical assistance to me. I was at the breakfast area looking at the offerings when the assistant manager (Jessica) approached me and told me that my service dog is not allowed in the breakfast here and that I could separate from my dog (She would hold my dog's leash outside of the breakfast area while I got food) or that she could get a plate for me. I informed her that per the ADA law that he is allowed to be in all public spaces (except for things like burn units in hospitals). There was some back and forth on it with Jessica saying that she thought dogs weren't allowed to be near food areas with me telling her respectfully that she was mistaken. I have to say that the fact that this was done in front of 4 other people who were eating their breakfast in the area was highly embarrassing. At this point and after the fire alarm going off at 9:30pm the night before and being woken up at 3am by the car alarm and then at 6am by the generator, I said I had lost my appetite and didn't bother with the breakfast for the last 2 days I was there. Jessica did approach me an hour later and indicated she had checked the law and was mistaken and she apologized. I appreciated the apology, but I'm quite surprised that a manager wouldn't be aware of the rules and wouldn't at least have the tact to have the conversation outside of an area occupied by others to avoid embarrassment. As far as room wheelchair accessibility, there are some challenges. The beds are high (which was disclosed to me ahead of time and I appreciate that) and the soap/shampoo etc are out of reach of most people in wheelchairs. The initial room I was given didn't have enough room to navigate a wheelchair through the kitchen area as it was up against a wall, but Jessica moved me to room where the kitchen was mostly accessible (except for the kitchen sink which required an adaptive device to reach the faucet), which I appreciated.

Room smells really musty..like a gym locker room. I do like the free breakfast and complimentary parking. Bed was comfortable.