Villa Sonho - Encantada Resort

Based ourselves here for 16 nights whilst over from Scotland. Initial impressions were good. Arrived late and security checked us in quickly. Provided codes for entry gates and door access. Additional $150 charge was taken at check-in for cleaning - warned about this in advance. Positives - the house is large and spacious with all necessary facilities. Large fridge freezer, washer & dryer in the utility room which was great for refreshing clothes before we came home. Two bedrooms both with ensuite which was ideal with two daughters having their own space. Absolutely fantastic location for accessing Disney parks - 15 minutes and we were within the car parks. I can't stress how convenient this location is for the Disney parks! The communal pool areas could really do with a bit of a clean but we came during the off season so I suspect it might be cleaner during the hectic summer months. Food and drinks were very reasonably priced for our pool days. If you pop down to the pergola on the water some turtles will swim up and see you which the kids loved. Areas which let the hotel down; Our jacuzzi hottub didn't work properly. Raised the issue with reception on two occasions and didn't get resolved. Very disappointed as this was a major part of why we booked this resort. I was too tired by the time we got home to chase up with reception for a third time so I will raise my concerns with our travel agent. Despite being advertised as "sleeps 6" the 2 bedroom property doesn't come with bedding for the sofa bed. I want aware of this before travelling and ended up having our 6 year old sleep with us every night. This is perhaps something my travel agent should have made me aware of but again I am raising it with them. The garden area was generally very grubby and needs some TLC to bring it back to life. Dead lizard has been baked onto the ground and lots of disgusting looking stains on the walls and ground which needs painting to restore to former glory. Finally the property could do with a deep clean, despite charging an additional $150 it felt like oniy surface cleaning had been done and even then it wasn't good. Dirty marks on the kitchen units and tiled floor was filthy - made my kids wear their shoes to stop their white socks from being dirty before we even left in the morning. Overall the issues didn't ruin our Disneyworld trip - issues mentioned above did leave a sour taste in my mouth. Would I stay again. Yes. Based on location and large house I would consider it and hope my next home is fully functioning and in good cosmetic condition.

So far this is not looking good. 3 months booked here. They said the home would be ready at 4:pm, at 5:pm in still standing in the club house waiting. Now it's supposed to be another 1/2 hour! Apparently based on other reviews management doesn't care!