Waldorf Astoria Riviera Maya

4.5/5(282 Reviews)

5 Star Hotel star-logo

Cancun, Quintana Roo

270

Hotel & Amenities

Rooms & Rates

Rating & Reviews

All Policies

₹81,397

₹72,488

About Hotel

Discover the ultimate in luxury and indulgence at the Waldorf Astoria Cancun, where 173 beautifully-appointed guestrooms await to offer a haven of opulence for every traveller. Each room is designed with your comfort in mind, featuring private plunge pools and modern amenities such as complimentary wireless internet, in-room safes, and free local calls.

Located at Carretera Federal 307 Kilometro 333, QROO77580, Mexico, our resort is nestled on a pristine stretch of white sand beach, providing the perfect setting for a rejuvenating and indulgent getaway. Our prime location also offers easy access to popular attractions such as the stunning Arrecife de Puerto Morelos National Park and the vibrant city center of Cancun. Golf enthusiasts will find their paradise at the renowned Moon Palace Golf Club, just 10.8 km away.

Indulge in ultimate relaxation at our full-service spa, where a variety of treatments are offered to pamper your mind, body, and spirit. With 5 meeting rooms and a professional staff, our hotel is also the ideal choice for hosting business events or special occasions.

Our three on-site restaurants offer a variety of delectable and innovative dishes, all created with the freshest, locally-sourced ingredients. Or, enjoy 24-hour room service and have a meal delivered to your room for an intimate dining experience. Unwind with a refreshing drink at one of our poolside bars or lounges, and soak in the stunning views and relaxing atmosphere.

For your convenience, we offer a 24-hour front desk and elevator, as well as self-parking for a fee. The nearest airports, Cancun International Airport (CUN) and Cozumel International Airport (CZM), are easily accessible, making travelling to and from our hotel a breeze.

Experience affordable luxury and unparalleled hospitality at our beachfront resort. Perfect for couples, families, and business travelers alike, the Waldorf Astoria Cancun offers an unforgettable experience for anyone seeking a tropical paradise. Plan your stay now and take advantage of our affordable Waldorf Astoria Cancun room prices and book Waldorf Astoria Cancun online today. Get ready to be pampered in paradise, where every aspect of your stay is crafted to perfection.

Quick Facts

Check-In

03:00 PM

Check-Out

12:00 PM

Rooms

173

Floors

Popular Amenities

24-hour front desk
Elevator
Smoke-free property
Valet parking
Terrace
Concierge desk

Show All Amenities

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

₹72,488

₹81,397

11% OFF

+ ₹32,408 taxes / night

Earn 1048 Reward Points

Waldorf Astoria Riviera Maya, Cancun, Quintana Roo, Mexico, 77580

View on Map

Select Rooms

Room, 2 Queen Beds, Oceanfront

675 sq.ft (62.71 sq.mt)
Smoking policy – non-smoking available
Electric kettle
Air conditioning
Shower
Safe

See All

OPTION 1

Non Refundable

₹72,488

₹81,397

11% OFF

+ ₹32,408 taxes / night

Earn 1048 Reward Points

Ratings & Reviews

4.5/5

282 Ratings

Xuan Hu

5/5

10 Dec, 2023

We had a wonderful stay at Waldorf Astoria Cancun with our baby. The place is quiet and very friendly, and the staff are attentive and helpful. The rooms are spacious, comfortable. The food is amazing, with a variety of options to choose from. We especially enjoyed the breakfast selections, the French toast is to die for. The beach is beautiful and relaxing, and the pool area is well-maintained and inviting. We also loved the spa and the entertainment options. This is a perfect place for a family vacation, and we would definitely come back again.

Matt Reeves

5/5

16 Jan, 2024

Had a great stay here for our annual conference. The service was excellent, the food was great, the only downside is you pay for everything, cokes are like $7, burgers $25, chips and salsa $12, it can add up quick. Beach is a beach, pool is nice. Just watch the prices on everything, my room service omelet was $55 plus tip. I'd go back, but just do my eating and drinking over next door at the Hilton.

3/5

18 Jan, 2024

Service at this hotel left much to be desired. Firstly, the check-in process was excessively lengthy and frustrating, taking over half an hour of waiting without acknowledgment. We were asked to sit and wait when we first arrived and then after it took a long time we got up to get their attention and were told me they didn’t see us… Upon reaching our room, we encountered another setback as the hot tub's valve was broken, impeding our ability to use it. After numerous calls to the front desk, they sent a plumber to replace it. The issue persisted even in the general swimming area's jacuzzi, as the water jets weren’t working and we asked if they look into it. No one did, and we just left. This falls short of the expectations one holds for a 5-star establishment. Service throughout our four-night stay was marked by inconsistency and perceived discrimination. Despite being Waldorf Astoria residents and paying a significant amount for our stay, we experienced challenges in receiving assistance with towels or pool services. It was noticeable that pool staff attended to other patrons, providing assistance and towels, while we felt somewhat overlooked. To make matters worse, they only time staff talked to us was to tell us that we’ll be charged extra to sit on a big empty section by the pool, which is for a fee $$. Very annoying especially when one has already paid a lot to stay there. The purpose of our trip was to celebrate a special birthday, a fact communicated multiple times through calls and emails to the hotel. However, upon arrival, the acknowledgment was lacking. The desserts with an American Express FHR sign felt generic and failed to convey a personalized birthday wish. This was a disappointing experience from a reputed 5-star hotel. Communicating with the hotel through the in-room phone was also challenging as lines were always busy and one would have to go in person to the lobby to ask for help. The spa and its staff shone as the highlight of our stay. The excellent massage and service received there made the spa a redeeming aspect. However, the overall experience at this Waldorf Astoria raises doubts about its status as a top-tier establishment.

Arpan Patel

5/5

14 Nov, 2023

We have been fortunate to be able to stay at some of the best hotels around the world and my wife and I can easily say that this hotel has gone above and beyond in almost every way. It is secluded, private, and luxurious. The hotel is very nicely appointed with furnishings that are clearly custom. We had been upgraded to a suite. Each room is ocean view and has a outdoor jacuzzi. The best part of the whole experience was the staff. The staff went above and beyond because of our dietary restrictions and would make food that was off the menu because we wanted to try it. There was not one person that did not greet us with such great kindness. Many people went out of their way just to make sure we were having a great time. An absolutely amazing experience.

Ashley Corso

1/5

22 Jan, 2024

We were upgraded to this property from the Hilton All Inclusive. We were told that we would still get all inclusive breakfast. There were six people that heard them tell us, yet they completely denied that service to us. So we had to walk between properties for every meal. I don’t appreciate being lied to by the staff. We would have just stayed at the other hotel. The rooms are very beautiful, but unfortunately the walls are paper thin. I could hear the phone ring in the other room, I could hear personal conversations, I could hear a couple having sex, I could hear people walking and talking as they passed the room, I could hear music playing early in the morning. This is not a relaxing place when you can’t sleep well (beds are very firm) or enjoy quiet time in your room. Our door was also broken. It would not close all the way. As such, security would call all the time and show up at the door late at night. I told them about the issue. They just said ok, but it still doesn’t close properly. I did like the pool. It’s very quiet and nice. I ordered migas for breakfast and it arrived cold. I did enjoy the Aloe Vera Smoothie. All in all, I would not stay here even if they offered me free nights.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

More About Cancun Hotels

Hotel Name	Waldorf Astoria Riviera Maya
Price	₹72,488
Reviews	282
Star Ratings	5
Location	Cancun, Mexico
Check-in	03:00 PM
Check-Out	12:00 PM

Cancun Hotel by Category

4 Star Hotels in Cancun 5 Star Hotels in Cancun 3 Star Hotels in Cancun Budget Hotels in Cancun

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a smoke detector and a security system.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

No rollaway/extra beds available.

Cashless transactions are available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival at the property.

Pet Policy

Pet max weight (per pet) in kg is 23.

Maximum number of pets per room 2.

Pets allowed.

Pet max weight (per pet) in lb is 51.

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Only dogs are allowed.

Pets cannot be left unattended.

Travel Services

Airport Services

Bill Payments

Waldorf Astoria Riviera Maya

About Hotel

Quick Facts

Select Rooms

Room, 2 Queen Beds, Oceanfront

Ratings & Reviews

All Policies

More About Cancun Hotels

Cancun Hotel by Category

Help & Support

Chat Support

FAQs

Download App