Westgate Vacation Villas Resort

We Came in for a 3 day getaway. Found everyone to be very pleasant and seemed like they really cared about you. We had a small issue and they responded quickly to try and fix, but was unable so they went above and beyond our expectations to correct it. Thank you staff and especially Danny B. for listening and rectifying our concerns. I Will and do recommend this facility and look forward to staying again.

I am currently staying at Westgate Vacation Villas Resort in Kissimmee, FL, and this is the WORST resort experience I have ever had. I am laying on a bare mattress because hotel staff have yet to bring clean bedding to my room, despite having requested it hours ago. Every time I call the proper department, I get a different person who claims someone will bring it right over, but they don’t. I have never stayed at any hotel where guests are instructed to leave all their dirty towels and trash outside their door for pickup. Our towels and trash have been sitting outside for hours, too. This whole nightmare experience started the day we arrived, when our villa smelled distinctly of cat and we found cat fur on our bedding. My wife and child, both severely allergic to cats, suffered allergic reactions, with our 6 year old breaking out in hives. Naturally, we brought this to their attention, but nothing was done to remedy the situation our first night. The next day, when we were schedule for our timeshare pitch, it seemed the resort was ready to move Heaven and Earth to make things right, assuring us we’d be moved to a different, better room and that they’d ensure our first impression was better than what we’d experienced so far. After sitting through our entire timeshare conversation and politely turning down their attempt at selling us on one of their timeshare packages, the relationship quickly changed from “let us make things right” to “we actually don’t have a different room for you at this time…we’ll let you know when one is ready.” One wouldn’t be ready until late at night after our children were already in bed on a pullout couch because the bedding in the room had already triggered an allergic reaction. Apparently, the only people Westgate cares to serve are their so-called “owners”. The minute they don’t have your commitment to purchase a timeshare from them, you might as well not exist. Promises for better service and a better experience staying at their resort end the minute you say no to purchasing from them, never mind that they attract potential buyers with multi-day stays beyond your scheduled timeshare sales meeting. Who in their right mind would sink money into a company that treats its guests so poorly? If the “test drive” is this bad, why would I trust that my experience as an “owner” would be any better? I will be sure to warn everyone I know and everyone who reads this review against staying at, much less entering into any kind of purchase with, Westgate Resorts.