White Wall Poshtel - Hostel

The place where nobody cares. Laundry problems. The dirty washing machines left stains on lots of our white and light color clothes. (The same for another lady that day) At first you guys wanted to resolve the problem with a refund of 40 baht (the cost of one washing machine cycle), which is just ridiculous. Then, and thank you for that, you sent our clothes to another cleaners without any charge. BUT they didn’t remove stains, moreover they made it even worse, leaving spots with a bleach. We asked for refund for at least most valuable 2 pcs out of spoiled 5. Total price is 50 USD. You contacted your Manager and asked him if it possible, making us wait another day for his decision. The next day we’ve seen a team of mechanics/cleaners, who disassembled the washing machines and power washed them from the inside - WOW! But what about the refund? You told us the Manager is ready to refund us with 15% of the total cost. Are you serious? We think it’s disrespectful and unacceptable. Your Manager is very smart: he pays to the mechanics and cleaners to solve the problem, but he don’t want to pay a symbolic 50 USD to his guests to solve the problem. Disrespectful x2. And we didn’t even know his name and never seen him. What an attitude! Awful noise. It’s impossible to get asleep until 1-2 am. You hear each step and talk behind the walls and especially the corridor door. One night around 12 am someone was pushing the neighbor’s door back and forth for 20 minutes in a raw talking FaceTime loudly. Problems with rearranging the booking dates. We can’t hold it anymore so we’ve decided to check out one night earlier. Asked the reception if we may count on the refund for that. No, they said, our policy doesn’t allow us to make refunds in such cases. The even didn’t take in account the laundry situation and a possibility to make a kinda “refund” that way. Please talk to booking com helpdesk - they said. Ok, contacted booking com. Their response: “As this is a partner offer reservation, booking com have a very limited rights to this type of reservations, we kindly request you to contact the property if they can resolve the issue directly with you.” So, you see, nobody is responsible, nobody can help. No refund for spoiled clothes, no refund for the night we don’t need. Not even a compliment for an apology. Awful stay. PS. I printed this text, signed it and gave it to reception personally. And got NO REACTION TO IT EITHER.

The beds a are quite hard and their isn't really any chill area except for wooden benches. The pool is nice but very shallow. Main porblem was that I needed to go the immigration office, I told them where I needed to go, and asked if I could rent a scooter, yes no problem. Get everything together and now they tell me I need to leave my passport even thought they knew where I was going and that I needed my passport. Ended up quite late to the immigration... Really dislikes places that wants your passport normally, but this was just stupid. A bit more modern countries like Malaysia don't keep your passport.