Windsor Plaza Copacabana

Firstly the most rude and unhelpful female night manager encountered. As per the pictures the room was absolutely filthy and bathroom covered with black mould, as was the air conditioning system filter. After notifying the manager, she even come to the room and argued that it was clean and no problems- if every room in the hotel is this dirty it should be demolished and renovated. The morning staff and management team were more helpful and moved room, however the issue was not addressed by how rude she was. Breakfast was pretty sub standard, and certainly not what's expected- dinner at the hotel was a nightmare with 4 people who ordered steaks all coming out with the same order although being different types and side options chosen. The elevators buttons and descriptions of floors are extremely worn out and unable to be read. The rooftop pool was probably the best part of this hotel, great views and pool was very comfortable temperature. Great location close to Copacabana Beach, shops and shopping centre.

If I could give zero stars I would. We are coming back to this hotel in two days and only leaving for a short local trip. We wanted to store our bags at the hotel which we were originally told wouldn’t be possible but upon arrival were told by the front desk that we could. Literally 5 minutes before we leave for our flight to Iguazu falls the hotel manager comes up to us telling us we cannot leave our bags overnight at the hotel after just the previous day front desk clerk said we could so we made no plans to store it anywhere else nor did we leave any time to find a place as our flight is at 10pm. It is 7:30 when the manager comes up to us as we are about to order our Uber telling us there’s nothing she can do to help us and we had to figure out what to do. Bringing the bags with us and checking them would’ve cost us more than what we spent on the plane tickets. We found two different places that could’ve taken our bags had the manager told us earlier that we could not keep our bags at the hotel overnight. None of the places we had looked at were an option due to how late it was and we didn’t have time to find an airport baggage check. The whole issue was handled completely unprofessionally and without any compassion. The only thing the manager did was apologize but offered no solutions to help us. She even asked us who she should call instead of giving possible resources which was ridiculous given the last minute notice of this situation. The manager also proceeded to talk about my mother to her colleagues once she left the lobby (so unprofessional!!). This could’ve easily been a misunderstanding and solved hours ago but the way it was handled demonstrated extreme incompetence and the bags being thrown at us so last minute was horrible customer service. Not to mention we gave them our bags at 7:30am, 12 hours previously to them telling us they couldn’t store it overnight. We were also sitting in the lobby for an hour, waiting for the time we needed to leave for the airport at that point. We would’ve missed our flight had it not been for two very nice people who overheard this and offered to keep our bags in their room. Also the roof has no shade and a total of 2 umbrellas and the rooms do not measure up to expected 4 star hotel quality. Overall absolutely loving Brazil but not loving this hotel. I recommend going somewhere else.