YELLO Hotel Manggarai Jakarta

Rooms are neat and clean. Double bed in room problem for 2 males and for 2 females. No near by food market. WiFi is free.

arrived on a Thursday and got assigned to level 7. immediately got taken aback by how dirty the elevators were, although the elevators do smell really nice. dirt stains were clearly visible on the carpets throughout the hallways as well, which gave a really bad first impression to me. the room was nothing special, as one would expect a budget hotel to be. the bed sheets were not really white, it was yellowing and damp. I feel like a spray of air freshener (perhaps like the one they use in the elevators) would really help boost the attractiveness of the room. the bathroom was clean, but I realized they did not provide shower gel by default so I had to come down and ask them to refill (which is ironic because the shower gel dispenser says "civilization starts with soap" lol) and this was really irritating as one would expect shower gel to be the bare minimum that a hotel room should provide. there were some other things we pointed out at the reception as well, such as the hinge to the shower head being loose and water heater not working well. they said they'd follow up on it but did not fix it nonetheless. the next morning, we asked to be moved to another room. they moved us to the 8th floor. again, with no shower gel and we had to repeat the entire process. this is really strange given how often we had already pointed out the problems in our previous room. I would expect them to do due diligence and final check to ensure we're not facing the same problem before moving us to the new room, but they didn't. in the new room, the bedside lamps didn't work at all. water heater is still not working properly. water isn't hot, it's lukewarm at best. the hotel doesn't look quite as good as the picture. maybe revamping some of the furnitures, walls, and even carpets is necessary at this point. overall, I think the only good thing about this place is its strategic location. I hope you'll improve your service in the future. Edited: had to remove one more star because just as I thought things couldn't get worse, an older couple tried to enter our room. Luckily, the door was locked from the inside. Apparently the reception had assigned us to the same room. How is this possible?!?! The reception didn't take us seriously and didn't listen to our concern. This is bad.