Benefits
Benefits
Compare Tiers
Compare Tiers
Member Benefits
Tier Benefits
Tier BenefitsClassicClassicSilverSilverUnlocks at ₹3,000GoldGoldUnlocks at ₹15,000
Maximum Savings*₹1,300per year₹17,000per year₹65,000per year
Discount on Airport Shopping**-Flat 5%per year up to ₹5,000Flat 10%per year up to ₹10,000
Free Lounge Access-1 Accessper year worth ₹1,8004 Accessper year worth ₹1,800x4
Free Pranaam Meet & Greet Service-1 Platinumper year worth ₹7,5004 Eliteper year worth ₹9,000x4
Free Fast-track Security Lane Access-1 Accessper year worth ₹1,5004 Accessper year worth ₹1,500x4
Free Car Parking-1 Bookingper year worth ₹400 off4 Bookingsper year worth ₹700x4 off
Uber Cab--4 Couponsper year worth ₹500x4
Dedicated Airport Entry Gate--tick
Priority Customer Support--tick
Guaranteed Reward on Every Purchasetickticktick
Self Baggage Droptickticktick
2X Wi-Fi Speedtickticktick
**Valid on spends at Duty-Free, Food & Beverages, Dine & Pay and Airport Shopping*Total savings inclusive of maximum value of benefits available to members annually.

Frequently Asked Questions

Adani Rewards is the loyalty program of Adani OneApp that lets you earn benefits every time you spend at participating airports or use eligible Adani OneApp services. As you continue to engage and spend, you can move through membership tiers (Classic, Silver & Gold) and unlock exclusive airport privileges, savings, complimentary services, and premium travel experiences.
No. Adani Rewards is completely free to join. If you're a registered Adani OneApp user, you can enjoy the benefits of the program without paying any membership fee.
To join Adani Rewards, download Adani OneApp and sign in or create an account. Eligible users are automatically enrolled, giving them access to rewards and exclusive benefits across Adani OneApp ecosystem.

Adani Rewards offers three membership tiers designed to recognize and reward your engagement across eligible airport services and experiences:

  • Classic – The entry-level tier that gives you access to core rewards and member benefits.
  • Silver – Unlock enhanced privileges and greater value as your eligible spending increases.
  • Gold – The highest tier, offering the most rewarding benefits, exclusive perks, and premium experiences.

Your tier is determined by your eligible airport spending. As you spend more, you can progress from Classic to Silver and Gold, unlocking additional rewards and elevated benefits along the way. The higher your tier, the more value you can enjoy from every eligible transaction.

You’ll be upgraded to Silver membership when your eligible airport spending reaches ₹3,000 within a membership year. Once you achieve the required spend threshold, your membership tier is automatically upgraded, unlocking enhanced rewards and additional member benefits by saving up to ₹17,500 per year, under the program.

You’ll be upgraded to Gold membership when your eligible airport spending reaches ₹15,000 within a membership year. As the highest tier in Adani Rewards, Gold members enjoy the most rewarding benefits, premium privileges, and exclusive experiences and save up to ₹65,000 per year, under the program.

The more you spend on eligible airport services, the faster you can progress through the tiers and unlock greater rewards.

Your membership tier is based on your eligible airport spending. Every qualifying fulfilled transaction helps you move closer to the next tier and unlock additional rewards and benefits.

Eligible purchases may include:

  • Airport dining, food & beverage outlets and dine & pay outlets
  • Duty Free purchases
  • Lounge bookings
  • Forex purchases on airport (where Digital invoice is issued)
  • Airport parking
  • Pranaam services
  • Porter services
  • Cab bookings
  • Eligible purchases made through the Adani OneApp
  • Digital Invoice transactions in Adani managed airport ecosystem

Keeping track of your rewards journey is easy. Simply open Adani OneApp to view:

  • Your current membership tier
  • Total eligible spending
  • Tier upgrade status
  • Rewards and benefits earned
  • Progress toward the next membership tier

Your dashboard is updated regularly, helping you see how close you are to unlocking Silver or Gold membership and the additional benefits that come with it.

Milestone Rewards are special benefits, vouchers, or coupons that you unlock when you achieve specific spending or transaction milestones under the Adani Rewards program. As you continue to use eligible airport services and transact through Adani OneApp, you'll unlock rewards that provide additional value on your future purchases and experiences.
You can view all your available rewards, vouchers, and coupons in the My Coupons section of Adani OneApp. This section also shows important details such as reward validity, usage terms, and expiry dates.
No. Milestone Rewards are promotional benefits and cannot be converted into cash, transferred to another user, or exchanged for money. They can only be redeemed in accordance with the terms and conditions specified for each reward.
Each reward comes with a validity period and must be redeemed before its expiry date. Once a reward has expired, it can no longer be used, reissued, or extended unless explicitly stated by Adani OneApp as part of a special offer or promotion. To avoid missing out, we recommend checking the My Coupons section regularly for upcoming expirations.
As a Silver member, you can enjoy a flat 5% discount at participating airport food & beverages outlets, duty-free outlets and dine & pay outlets. Your total savings through these discounts can add up to ₹5,000 per membership year, helping you get more value from every airport visit.
As a Gold member, you receive a flat 10% discount at participating airport food & beverages outlets, duty-free outlets and dine & pay outlets. Gold members can enjoy discount savings of up to ₹10,000 per membership year, making every purchase even more rewarding.
Your shopping discount can be used only at participating Adani managed airport outlets. To view the latest list of eligible food & beverages outlets, dine & pay outlets, and duty-free shops, simply check Adani OneApp before you shop.

Redeeming your discount is quick and easy:

  • Shop at a participating outlet.
  • Share your registered mobile number before billing and provide the OTP to avail the discount.
  • Once your eligibility is verified, the discount will be applied directly to your bill.
No. Discounts must be applied before the bill is generated and payment is completed. Once a transaction has been processed, the discount cannot be added or claimed retrospectively.
Not necessarily. Some products, brands, categories, promotional items, or duty-free purchases may be excluded from the discount program. This may vary from time to time. Check for exclusions at the participating outlet or in Adani OneApp.

Yes. Complimentary lounge access is available based on your membership tier:

  • Silver Members: 1 complimentary lounge visit per membership year
  • Gold Members: 4 complimentary lounge access per membership year (1 visit every quarter)

These benefits give you access to a more comfortable airport experience before your flight. Unclaimed lounge benefit will expire post validity period.

Using your lounge benefit is simple:

  • Open Adani OneApp and access your lounge QR code.
  • Show the QR at the entry of a participating lounge.
  • Show your boarding pass and a valid photo ID for verification.

Once validated, you can enjoy your lounge access as per the benefit terms.

No. Complimentary lounge benefits are issued exclusively to the eligible Adani Rewards member and are generally non-transferable unless otherwise specified in the offer terms.
Guest access is subject to the lounge's individual policy. While some lounges may allow guests, additional charges may apply and must be paid directly at the lounge.
Lounge access is subject to availability. Entry may occasionally be restricted due to lounge capacity, operational requirements, terminal eligibility, or the lounge operator's access policies.

Pranaam is a premium airport assistance service designed to make your journey smoother and more convenient. Depending on the service selected, benefits may include:

  • Personalized airport assistance
  • Check-in support
  • Security and airport process guidance
  • Baggage assistance
  • Terminal navigation and escort services

It's designed to help you enjoy a stress-free airport experience from arrival to departure.

Silver members receive one complimentary Pranaam Platinum service during each membership year.
Gold members receive 4 complimentary Pranaam Elite service per membership year (1 service every quarter), allowing them to enjoy premium airport assistance more frequently.
You can easily redeem and book your Pranaam benefit through Adani OneApp. Simply navigate to your available rewards, select the Pranaam benefit, and follow the booking instructions.
Pranaam services are available only at participating airports where the service is operational. Availability may vary by airport and terminal.
Fast Track Security is a service that allows users to move through airport security check faster by granting access to a dedicated business / VIP security lane along with a dedicated porter service to assist you, helping you reduce wait time during peak hours.
Visit the Loyalty Tier or Your Coupons page in the app to claim your Fast Track benefit. Follow the instructions under ‘How to Avail’ to redeem it. Once booked, present your booking confirmation SMS containing the Reference ID at the Pranaam desk at the airport to avail the service.
Yes, Fast Track Security is available across all terminals at the following eight airports: Mumbai, Navi Mumbai, Ahmedabad, Jaipur, Lucknow, Mangalore, Guwahati, and Thiruvananthapuram.
Yes, it includes additional personal assistance via a dedicated porter service to help you with your luggage.
Silver members get 1 complimentary Fast Track security access per membership year.
Gold members get 4 complimentary Fast Track security access per membership year (1 access per quarter), allowing them to enjoy expedited security clearance on multiple trips throughout the year.
Gold members enjoy 4 complimentary parking benefit every year (1 per quarter), with savings of up to ₹700 per eligible parking transaction. This allows frequent travellers to enjoy greater value throughout the year.

Using your parking benefit is simple:

  • Open Adani OneApp.
  • Navigate to the Loyalty Dashboard or My Coupons page and search tier benefits section.
  • Select your available parking coupon and follow the redemption steps.
  • The benefit will be applied as per the offer terms and eligibility criteria.
Parking benefits are available only at participating airports and eligible parking facilities. Availability may vary by airport, so we recommend checking Adani OneApp before your visit.
No. Parking benefits are valid only for the period specified in the offer. Any unused benefits will expire at the end of their validity and cannot be carried forward, extended, or combined with future benefits.
No. Each parking benefit can be redeemed only once and is automatically consumed after successful use. A new benefit will become available based on your membership tier and cycle.
Uber ride benefits are exclusively available to Gold members. As part of their premium membership benefits, Gold members receive complimentary Uber coupons annually with a value of up to ₹500 for each coupon that can be used exclusively on Uber rides to or from any Adani airport (airport pickup or drop-off)
Gold members receive 4 Uber coupons every year, with 1 coupon issued each quarter. Each coupon offers a benefit of up to ₹500, helping make your airport journeys more convenient and rewarding.
Your Uber coupons will automatically appear in the Loyalty Dashboard page or My Coupons section of Adani OneApp when they become available. Simply open the coupon detail page and click the link to redeem your active coupons.
Once available, select the coupon from the My Coupons section and follow the redemption instructions. The benefit will be applied in accordance with the coupon's terms, validity period, and eligibility criteria.
No. Uber coupons are valid only during the specified quarter or validity period. Any unused coupons will expire after their validity ends and cannot be carried forward, reissued, or accumulated for future use.
Gold members have priority access to faster and more personalised customer assistance. As a Gold member, your call is routed directly to a trained agent with a zero-wait threshold, ensuring you receive immediate attention - whether you have a question, need help with a booking, or require support with a reward etc.
Priority Support is an exclusive benefit available to active Gold members. As long as your Gold membership remains active, you can enjoy expedited assistance across eligible Adani OneApp services.
You can access Priority Support by calling our Helpline: 1800-572-111111. When you call our customer support helpline from your registered mobile number, our system will automatically identify you as a Gold member and prioritise your call.

Priority Support can assist with a wide range of queries, including:

  • Rewards and benefit-related questions
  • Coupon and redemption support
  • Airport service bookings
  • Transaction-related assistance
  • General account and app support

Our team will work to resolve your queries as quickly and seamlessly as possible.

Yes, Priority Support is available 24/7. You can connect with our dedicated helpline at any hour of the day or night. For non-urgent queries, you can also write to us at support@adanione.com or visit the Help & Support section of Adani OneApp.
Self-Baggage Drop is a convenient airport service that lets you check in and drop off your baggage using dedicated self-service kiosks and baggage drop counters, without needing to wait in a traditional airline queue. It helps make your airport journey faster, smoother, and more efficient.
Yes. Self-Baggage Drop is available to all Adani Rewards members, including Classic, Silver, and Gold, wherever the service is offered at the airport.
No. The service is available only at participating airports and terminals that have self-baggage drop facilities in place. Availability may vary by location.
Self-Baggage Drop is available only for participating airlines that support the service at the respective airport. Airline eligibility may vary depending on airport infrastructure and operational requirements.
Availability depends on your departure airport, terminal, and airline. We recommend checking with your airline or the airport before travel for the latest information on Self-Baggage Drop availability.
No. Self-Baggage Drop is a complimentary airport facility where available. However, usage is subject to the airport's and airline's operating policies.
2X Airport Wi-Fi gives Adani Rewards members access to an enhanced airport Wi-Fi experience, helping them stay connected more seamlessly while travelling. The service is designed to provide a better browsing experience compared to standard public Wi-Fi, wherever available.
2X Airport Wi-Fi is available to all Adani Rewards members, including Classic, Silver & Gold members. Eligible members can access the service at all participating airports where the feature is available.
No. Actual Wi-Fi performance can vary based on several factors, including network traffic, airport infrastructure, device compatibility, and your location within the terminal.

Connecting is easy:

  • Open Adani OneApp or connect to the airport Wi-Fi network.
  • Follow the on-screen authentication steps.
  • Verify your details, if required.
  • Start enjoying your enhanced Wi-Fi experience.

The activation process may vary slightly depending on the airport and network provider.

Wi-Fi speeds may vary due to:

  • Network congestion during peak travel hours
  • Device hardware or software limitations
  • Distance from Wi-Fi access points
  • Airport infrastructure and coverage zones
  • Ongoing maintenance or operational requirements

For the best experience, ensure your device software is up to date and you are connected to the designated airport Wi-Fi network.

No. The service is available only at participating airports where the enhanced Wi-Fi network has been enabled. Availability may differ by airport and terminal. We recommend checking Adani OneApp for the latest availability before you travel.
You can view all your active rewards, benefits, and available coupons in the My Coupons section of Adani OneApp. This is your one-stop destination to track available offers, redemption status, validity periods, and upcoming benefits.
No. Unless specifically mentioned in the offer terms, each coupon can be redeemed only once. Once used, it cannot be reused or reinstated.
No. Rewards and coupons are linked to your registered Adani OneApp account and are intended solely for the eligible member. They cannot be transferred, shared, or assigned to another user.
If your coupon is not accepted or fails during redemption, please contact Adani OneApp Customer Support and share the relevant transaction details. Our team will help verify the transaction and assist with resolution, subject to eligibility and offer terms.
This depends on the participating outlet and the specific offer conditions. Some benefits may be combined with other promotions, while others may not. We recommend checking the offer terms or confirming with the outlet before completing your purchase.
You can view each coupon's expiry date, usage terms, and redemption conditions in the My Coupons section of Adani OneApp. Be sure to use your benefits before they expire to make the most of your membership.
Your Silver or Gold membership is valid for 365 days from the applicable qualification or upgrade date.

Your tier is upgraded after your eligible fulfilled spend reaches:

  • Silver: ₹3,000
  • Gold: ₹15,000

Note: Tier upgrades take effect immediately after the fulfillment of the applicable qualifying transaction.

Once your spending reaches ₹15,000, you are immediately upgraded to Gold for the next 365 days. You will keep and can still use all your existing Silver coupons, while your airport shopping discount instantly increases from 5% to 10%.
When you upgrade to Gold, your discount limit resets completely. You get a brand new Gold discount limit of ₹10,000, and any discounts you already used while in the Silver tier will not count against your new limit.
No. Any extra amount you spend beyond what was needed to reach your new tier in that transaction does not carry forward to your next cycle. Only new, separate purchases made after you qualify will count toward your next membership tier.

Adani Oneapp Loyalty Program – Terms & Conditions

Welcome to the Adani OneApp Rewards Program by Adani Digital Labs Limited ("ADL" / "Adani OneApp"). Please read these Terms & Conditions ("T&Cs") carefully before enrolling or availing any benefit. By participating in the Program, you agree to be bound by these T&Cs as updated from time to time on the Adani OneApp.

A. General Rewards Program Terms & Conditions

1. About the Program

  • Adani OneApp Rewards Program is a tier-based rewards and benefits program available to registered users of Adani OneApp.
  • The Program has three tiers: Classic, Silver and Gold. Members unlock higher tiers based on Eligible Spend recorded against their registered account.
  • Benefits may be delivered as in-app coupons under “My Coupons” or as direct tier benefits accessible through the Member’s live tier status, Member ID, Rewards QR, registered mobile number, or the applicable App journey.
  • Benefit availability is subject to participating airports, terminals, outlets, partners and operational readiness.
  • A benefit may appear as part of a member’s tier but remain unavailable at a selected airport or terminal. Where this occurs, the App may display an availability message, and the underlying coupon will continue to be governed by its original validity and terms.

2. Definitions

  • “Classic” means the tier applicable to Members whose Eligible Spend is less than ₹3,000.
  • “Silver” means the tier applicable to Members whose Eligible Spend is ₹3,000 to ₹14,999.
  • “Gold” means the tier applicable to Members whose Eligible Spend is ₹15,000 or more.
  • “Eligible Spend” means transaction value accepted by the Program under Section 5 after fulfilment and validation, net of any ineligible, cancelled, returned, refunded, reversed, fraudulent or duplicated amount.
  • “Tier Activation Date” means the date on which silver or gold status becomes effective following migration, qualification or upgrade.
  • “Membership Cycle” means the applicable 365-day period used for tier validity and the next tier review, beginning with the relevant Tier Activation Date. For a user who joins after launch, the initial qualification journey begins from the first qualifying post-launch activation or transaction recognized by the Program.
  • “Member” means an eligible individual participating in the Program through a registered Adani OneApp account or another Program-recognized identity linked to the Member’s verified mobile number.

3. Eligibility & Enrolment

  • The Program is open to individual users registered on Adani OneApp using a valid and verifiable mobile number.
  • Enrolment is automatic. Every eligible registered user starts as a Classic Member and may be upgraded to Silver or Gold on meeting the applicable Eligible Spend threshold.
  • Membership and benefits are intended for genuine end-consumers and personal use only. Membership cannot be transferred, sold or shared.
  • Duplicate accounts, promoters, trade or commercial buyers, blacklisted users and users flagged for suspected fraud or misuse may be excluded from earning Tier Spend or benefits.
  • The Member is responsible for maintaining the confidentiality of the account, OTP, Member ID, Rewards QR and coupon details.
  • Any tax liability arising from receipt, redemption or use of Program benefits shall be borne solely by the Member. Adani OneApp reserves the right to deduct or recover any applicable taxes, withholding amounts or statutory charges where required by law.

3.1 Launch and Post-Launch Treatment

  • For the launch migration effective 1 November 2026, eligible App & Digital Invoice users with recognized transactions during the applicable launch lookback may receive an initial tier based on Eligible Spend accepted by the Program.
  • A user outside the launch migration population will begin the initial qualification journey from the first qualifying post-launch activation or transaction recognized by the Program. The qualification journey will not be backdated merely to the Program launch date.
  • Where App and Digital Invoice activity is linked to the same verified Member identity or mobile number, it will be treated as one membership journey and not as separate memberships.
  • Historical, unmatched, out-of-window or otherwise ineligible transactions will not create a right to retrospective enrolment, tier assignment or benefit issuance.

4. Tier Qualification

  • Classic: Eligible Spend from ₹0 to ₹2,999.
  • Silver: Eligible Spend from ₹3,000 to ₹14,999.
  • Gold: Eligible Spend of ₹15,000 and above.
  • Tier Spend is calculated using cumulative Eligible Spend recognized by the Program systems.
  • A tier upgrade is processed after the qualifying transaction is fulfilled, validated and posted to the Member account.
  • A Member may upgrade directly from Classic to Gold if the Gold threshold is met.
  • The tier displayed in Adani OneApp will be treated as the current status, subject to correction for refunds, reversals, duplicate posting, system error or misuse.

5. Eligible Spend

  • Fulfilled purchases made through Adani OneApp for eligible airport categories, including Food & Beverages, Dine & Pay, Retail, Duty Free, Lounge, Parking, Cabs, Pranaam and Porter, will qualify.
  • Eligible offline purchases at participating airport outlets will qualify where the Member provides the registered mobile number or Rewards QR and a Digital Invoice is successfully generated and linked. Adani OneApp shall determine eligibility based on its system records, validation mechanisms and applicable Program rules. In case of a discrepancy, Adani OneApp may require reasonable supporting information from the Member.
  • Eligible kiosk transactions linked to the registered mobile number will qualify.
  • For eligible Duty-Free purchases in foreign currency, the transaction value communicated to and accepted by the Program system will be considered.
  • For eligible lounge access availed at ₹2 through an eligible credit card, ₹1,500 will be considered as Tier Spend per transaction, irrespective of the number of complimentary guests included in that transaction.
  • Tier Spend is credited only after the order or service is fulfilled. Payment or booking initiation alone will not qualify.

6. Spend That Will Not Qualify

  • Bill payments, flight bookings, hotel bookings and other non-airport services will not qualify unless expressly stated in the App.
  • Pending, failed, cancelled, voided, rejected, returned or refunded transactions will not qualify.
  • Transactions not linked to the Member’s registered account in the required manner will not qualify.
  • Duplicate, manipulated, split, test, promoter, commercial, resale, suspicious or fraudulent transactions will not qualify.
  • Taxes, fees, and other components may be excluded, where expressly stated in the applicable offer or service terms.

7. Tier Validity, Renewal & Tier Review

  • Silver and Gold status will remain valid for 365 days from the applicable tier activation date, unless suspended or cancelled under these T&Cs.
  • There will be no routine mid-year downgrade solely due to lower spending. Tier status may, however, be corrected following a refund, reversal, duplicate posting, system error or misuse.
  • At the end of the applicable 365-day Membership Cycle, fresh Eligible Spend recorded after the relevant Tier Activation Date will determine renewal, upgrade or movement to another applicable tier.
  • A Silver Member with fresh Eligible Spend below ₹3,000 will move to Classic; ₹3,000 to ₹14,999 will retain Silver; and ₹15,000 or more will move to Gold.
  • A Gold Member with fresh Eligible Spend below ₹3,000 will move to Classic; ₹3,000 to ₹14,999 will move to Silver; and ₹15,000 or more will retain Gold.
  • Any amount above the applicable threshold within the same transaction that activates a tier will not be carried forward to the next Membership Cycle. Only fresh, separate eligible fulfilled transactions recognized after activation will count towards the next tier review.
  • Membership in a particular tier does not guarantee availability, reservation, access, redemption, or fulfilment of any specific benefit. All benefits remain subject to availability, participating partners, operational constraints, applicable laws, security requirements, and other conditions communicated by Adani OneApp.

8. General Terms Applicable to Coupons

  • Coupons will be credited only to eligible Member accounts and will be visible in Adani OneApp under the applicable benefits or “My Coupons” section.
  • The coupon title, value, eligible tier, issue date, expiry date, participating location, usage frequency and redemption method displayed on the coupon will form part of the T&Cs.
  • Each coupon is single use unless expressly stated otherwise and must be used before the expiry date displayed in the App.
  • Coupons are personal, non-transferable, non-resalable, non-refundable and cannot be exchanged for cash, credit or another benefit.
  • Only one coupon may be used per transaction, booking, passenger, visit or bill unless expressly stated otherwise.
  • A coupon cannot be clubbed with another promotion, coupon, bank offer, card discount or Rewards benefit unless expressly permitted.
  • If the bill or fare is lower than the coupon value, the unused balance will lapse and will not be refunded or carried forward.
  • If the bill or fare exceeds the coupon value, the Member must pay the balance and all applicable taxes, fees and charges.
  • Expired, used, forfeited, invalid, blocked, duplicated or incorrectly redeemed coupons will not be reissued except where Adani OneApp confirms a system error.
  • Screenshots, copied codes, altered QR codes or coupons presented from another account may be rejected.
  • Redemption is subject to partner confirmation, inventory, capacity, operating hours, airport operations, security requirements and applicable law.
  • Already consumed benefits may be adjusted, recovered or offset to the extent permitted by law. Adani OneApp may reverse, offset, recover or cancel benefits granted due to error, duplicate posting, technical malfunction, fraud, abuse or ineligible transactions.

8.1 Coupon Issuance and Validity

  • Silver annual tier-benefit coupons are issued for the applicable Silver cycle and are valid for 1 year from issuance, unless a different validity is displayed on the coupon.
  • Gold quarterly tier-benefit coupons are ordinarily issued every 90 days from the Gold Tier Activation Date and are valid for 180 days from issuance, unless a different validity is displayed on the coupon.
  • Already-issued coupons may remain valid until their displayed expiry following a tier change. No further coupon batches for the previous tier will be issued after that tier ceases to apply.
  • The expiry date and benefit-specific terms displayed on the coupon will govern redemption. Members are responsible for using coupons before expiry.

8.2 Cancellation and Coupon Restoration

  • A consumed tier-benefit coupon will not ordinarily be restored following a member-initiated cancellation, unless Adani OneApp confirms a system or partner error or the benefit-specific terms expressly provide otherwise.
  • Where a Silver or Gold commerce discount is reversed following a validated cancellation, return or refund, the actual discount amount may be restored to the applicable Membership Cycle savings cap after reconciliation.
  • Cancellation, refund, coupon outcome and cap movement may be recorded against the transaction for reconciliation, fraud prevention and customer support.

D. Other General Terms & Conditions

1. Refunds, Reversals & Corrections

  • Eligible Spend may be removed if a transaction is cancelled, reversed, returned, refunded, charged back or identified as invalid.
  • Adani OneApp may recalculate the Member’s tier, remaining Membership Cycle savings cap, milestone progress and future eligibility after an adjustment.
  • A benefit may be cancelled, recovered or adjusted where eligibility arose due to error, duplicate posting, refund, reversal, fraud or misuse.
  • Missing-spend or incorrect-tier requests must be raised through Help in the App with the requested transaction details and evidence.

2. Fraud, Misuse & Account Controls

  • Misuse includes fabricated or duplicate invoices, use of another person’s transaction, split bills, promoter self-crediting, resale, coupon trafficking, QR tampering, unauthorized account access and attempts to evade Program controls.
  • Adani OneApp may use mobile-number validation, duplicate detection, transaction-velocity checks, account or device signals and transaction records to protect the Program.
  • Where misuse is suspected, Adani OneApp may withhold or reverse spend, block coupons, suspend access, cancel benefits, adjust tier status or terminate membership.
  • The Member may be required to provide reasonable proof of identity, travel and transaction legitimacy for verification.

3. Changes to the Program

  • Adani OneApp reserves the right to add, modify, replace, restrict, suspend or withdraw any tier, threshold, benefit, partner, airport, outlet, value, cap, frequency, validity period or these T&Cs.
  • Material changes may be communicated through the App or registered communication channel where practicable.
  • Benefits may be changed or suspended immediately where required due to law, safety, security, partner withdrawal, system incident, airport operations or force majeure.

4. Data, Privacy & Communications

  • Account, device, transaction, invoice, tier, coupon, airport and benefit-usage data may be processed to operate the Program, deliver benefits, provide support, reconcile transactions and prevent misuse in accordance with Adani OneApp Privacy Policy.
  • Program communications may be sent through push notification, in-app message, SMS, email or WhatsApp.
  • Participating partners may process information required to validate eligibility and fulfil a requested benefit under their applicable privacy terms and law.
  • Information shall be shared only to the extent necessary for eligibility validation, fulfilment, fraud prevention, customer support and compliance with applicable law.
  • Personal data shall be processed in accordance with applicable data protection laws and Adani OneApp Privacy Policy. Members may exercise applicable privacy rights through channels specified in the Privacy Policy.

5. Availability & Liability

  • All benefits are subject to service availability, capacity, operating hours, connectivity, partner participation, airport and terminal readiness, regulatory approval, security conditions and force majeure.
  • Certain products and services are provided by independent partners under their own terms.
  • To the extent permitted by law, Adani OneApp will not be liable for indirect, incidental, special or consequential loss arising from unavailable, delayed, cancelled or partner-supplied benefits. To the maximum extent permitted by law, the aggregate liability of Adani OneApp arising out of or in connection with the Program shall not exceed the value of the specific benefit or coupon giving rise to the claim.
  • The Member remains responsible for travel documents, reporting times, airport and airline rules, payments beyond benefit value and charges not expressly included.

6. Support, Disputes & Governing Law

  • For Program, spend, tier, coupon or benefit queries, the Member may use the Help Section in Adani OneApp and provide the required transaction, invoice or booking details.
  • Disputes will be reviewed using the App, transaction, partner and system records.
  • These T&Cs are governed by the laws of India. Subject to applicable consumer law and mandatory forums, courts at Ahmedabad, Gujarat will have jurisdiction.
  • The latest version displayed on Adani OneApp will supersede earlier versions from its effective date.

Introducing Adani Rewards Membership Program

Our membership program is a premier customer reward program explicitly designed to bring exceptional value to the modern traveller. Built around a seamless and transparent loyalty tiering system, this comprehensive rewards program transforms everyday airport experiences into tangible loyalty rewards. While many customer loyalty programs focus purely on points, our unique loyalty rewards program focuses on making the entire airport and travel experience smoother, faster, and far more enjoyable. As travellers engage more and progress through the three distinct loyalty tiers, the privileges multiply exponentially.

Classic Membership

Every traveller’s journey begins with the Classic membership, which is automatically granted to every registered Adani OneApp user. This foundational tier introduces members to the Classic rewards program, allowing them to win rewards on every eligible transaction from day one.

Silver Membership

Reaching a modest annual spend of ₹3,000 automatically unlocks the highly anticipated Silver membership. Designed perfectly for the frequent flyer, this Silver rewards program significantly upgrades the overall travel experience. The core Silver membership benefits include highly coveted complimentary airport lounge access, Pranaam Platinum Service, and fast-track security clearance to bypass long queues. These carefully curated Silver loyalty tier benefits and the broader Silver premium membership benefits are specifically tailored to minimize airport stress, save valuable time, and maximize comfort long before takeoff.

Gold Membership

The absolute pinnacle of the entire platform is the elite Gold membership, attained by reaching an annual spend of ₹15,000. This top-tier status delivers unmatched luxury for the ultimate traveller. The comprehensive Gold membership benefits encompass all the excellent perks of previous tiers, further augmented by Pranaam Meet & Greet Elite Service, complimentary airport parking, and dedicated priority customer support. Furthermore, the robust Gold rewards program provides exclusive Uber ride coupons to easily facilitate ground commutes. Travelers reaching this elite status consistently enjoy the ultimate travel lifestyle through these exclusive Gold premium loyalty rewards.

Discover a smarter, highly rewarding way to travel with Adani OneApp today.