Central Hill resort

I had the most pathetic experience with this hotel. The rooms are small and smelly, the washroom is dirty, the pot is untidy, the jet spray leaks, the bedsheets and towels and dirty and smelly, even the dustbins were not cleaned. The hotel staff is highly unresponsive. The plumber was called to fix the leaking jet spray but after he left the jet spray started leaking again, and when we told this to the hotel staffs we were told that they had already sent the plumber and now they are busy attending other guests and will look into this later, and that later never came. It took more than and hour for them to get a jug of water and that too the jug came without a lid. A hotel staff will come to attend you after calling for more than 3 to 4 times. The hotel restaurant will provide a simple tea to you after placing the order for more than an hour and they will read out the menu to you over the phone and expect you to retain that and place the order when required, they will not provide you the menu card even if you have asked for it for more than 10 times. As the condition of the room was not good we asked for a room upgrade but were told that there are no other rooms available, on the other hand when we told them we are checking out, they insisted that they will upgrade our room (which suddenly appeared from nowhere). I had booked the hotel for a stay of 2 days but I checked out within 3hours as it was becoming just too much to handle. Had negative ratings been an option, I would have given them negative ratings without a second thought.

I stayed at the Central Hill Resort Gangtok for two nights and I was very impressed by the quality of service and hospitality. The staff were friendly, helpful and attentive, and the room was spacious, clean and comfortable. The resort has a great location, close to the main attractions and markets of Gangtok, and offers a stunning view of the mountains. The food was delicious and varied, and the amenities were well-maintained. I would highly recommend this resort to anyone looking for a relaxing and enjoyable stay in Gangtok. And thank you Ms. Naazneen for helping me out