FabHotel The Leela Park

There were stains on the bedsheets. Even after booking double bed, they provided single bed. There were no coffee sachets and even the kettle was not working. I found the bathroom tiles bit slippery. The towels looked like they were 5 yrs old. Overall, if you need a place just for sleep in the night, then can be considered as it’s directly opposite the Embassy Golf club.

If I could give this hotel and FabHotels a 0 rating then I would. The original booking I made was cancelled because the hotel was shut down, and I received no intimation from FabHotel about it. This hotel that I was transferred to is located in the middle of a slum and the staff is untrained. The infrastructure is horrible. The AC was not working in the hotel and took over 6 hours to get fixed. We had to check out the next day and had requested for the breakfast to be served early. However, they conveniently forgot about that and served breakfast very late. As a result the cab we booked cancelled and all our plans went for a toss. The checkout was horrible as the staff was busy playing the blame game. I called FabHotels customer service number to report the harassment and inconvenience we faced, however, the customer service executive called me a LIAR and disconnected the phone on my face. I have never ever experienced this much harassment, ill treatment, and poor customer service in my life. And to top it all off, it was my birthday that went to hell after all this. Thank you so much FabHotel for ensuring that I NEVER book a stay with you in my life. And I’ll advise everyone else to do the same.