Hotel Shivay

I have booked 4 delux room, for 31st dec 2016. i reached there around 8:00 pm. I would request goibibo to provide me refund for such a poor services. the following are the problems i found there. 1. Out of our four room they provided me 2 sub standard room and two rooms are just ok type. see pics of room no. 404 2. there are no provision for hot water at wash basin, can you believe delux room where you have to use cold water for face wash, brushing &shaving? 3. Due to very cold i ask them to provide room heater for my room 404 but they said as no power points are available so its not possible at your room. 4. service is also and sometimes rude answers given. for example the tap at bathroom was leak i asked its leaking so creating noise, house boy replied rudely that you have do this way besides repairing the tap. 5. we asked him to arrange music at bone-fire for new year party they simply denied. 6. no value for money, they charged me for 1800 for the sub standard room & service that not even worth of 800. 7. The soap provided(see the pics) is castic soap that is not good enough for hand wash so you never think it to use for bath. 8. The room door is just like janta flats, even its doesn't have handle lock, every time you leave you have to put "kundi" otherwise it will got full open. see pic 9. room carpet is also dirty and looks bad & smelly. overall my experience was very very bad, i never stayed in such a hotel in my whole life. I will not recommend anyone to stay there.

Staff is very supporting and are always available, food is good and the rooms are decent.