Lemon Tree Premier 1, Leisure Valley, Gurugram

I am writing to express my dissatisfaction with my recent encounter with your hotel's non-refundable policy. Unfortunately, unforeseen circumstances forced me to cancel my reservation, and the inflexibility of your policy has left me with a bitter taste regarding my overall experience. While I understand the necessity of policies, the lack of consideration for exceptional situations is disheartening. Life is unpredictable, and imposing a non-refundable policy without any room for exceptions seems excessively harsh, especially when circumstances beyond my control led to the cancellation. This rigid approach has not only resulted in financial loss but has also left me questioning the customer-centricity of your establishment. I believe a more lenient and understanding stance on such matters would contribute greatly to customer satisfaction and retention. I hope you reconsider the non-refundable policy, taking into account the unexpected challenges that guests may face. Your understanding and flexibility in this matter would greatly improve the perception of your hotel among potential customers.

Worst hotel I can imagine that includes rooms, front desk, housekeeping, cleanliness & customer service, which they don't believe in. Extra Charges which they explain or gave me any kind of documentation and explanation was printer not working. There printer only didn't work for extra what they have charged, rest they can print out everything. Extremely worst staff at front desk including manager. Gave me smoking room when request and booked non-smoking room and very first night I got allergy and got sick during all my visit to India. They changed my room next evening where the night desk clerk promised me to do it early morning when the hotel was vacant. They move me to different floor where the renovation of the rooms was going on, fully dusty floor bad rooms bathroom was leaking have bad stains in bath tub and mats. Hairs all over bed and floor. Dusty floor. There's too much to mention but I don't want to get stressed again remembering that. Again worst of worst staff & cleanness. HIGHLY NOT RECOMMENDED.