OYO 74963 Ruby Grand Inn

One advice - avoid booking it online. My booking turned into a nightmare due to a severe breakdown in communication and support from both the property and OYO. I had made a booking using Agoda. On the day of arrival I tried to contact the property to inform them about my late arrival. Shockingly, there was no direct contact information provided in the booking details, leaving me with no option but to call the central OYO helpline (managed to get it from Agoda because the number provided on Google Maps was of no help at all). The OYO helpline experience itself was frustrating, with numerous attempts needed to find someone willing to assist. Even after reaching an executive, they were unable to establish contact with the property manager or area manager. Upon my late arrival, the reception at the property refused to acknowledge my booking, insisting on a balance payment for because the price I booked this property was complimentary and was not their official price. After considerable back-and-forth with the OYO helpline, an alternative accommodation was arranged. I now have serious doubts about the reliability of both OYO and online platforms in ensuring a seamless booking process at such properties.