Pagoda hotel & Restaurant

Was the room nice? No. But were the staff friendly? No. But was the price good? Also no. If you're coming here for the military discount, don't bother unless youre willing to show them all of your military service records.

I want share the positives about this place first but keep in mind there is mainly negatives, and will also share things that were within and outside of the hotel’s control. First positives is pretty nice staff most of the time, the area is walkable and there is access to many things close by tourism-wise, there is a cute koi pond, and two restaurants connected to the hotel. They also give you breakfast coupons to use to purchase a meal from a $5 menu exclusive to Pagoda hotel customers, food is good and the servers in the breakfast place were especially kind. Pool area looked really pretty and clean. Now with the negatives. Our check in time was 4 PM. We arrived at 4:40 PM and were told the room still wasn’t ready, we waited another 15 minutes maybe? Then gave up and went to eat nearby and came back and it was ready. A lady in front of us in line was also complaining about waiting for her room. I do not blame the staff, I would like to assume it is the owner for either understaffing/underpaying or overworking employees, which in the end resulted in the room not being ready in time. Secondly, dirty bathroom! Shower was disgusting, specifically the curtain (I will include pictures) and I can’t tell if the faucet handles were kind of broken or just tricky to figure out, they will just turn infinitely and don’t have a threshold to stop rotating if that makes sense. Weird grainy stain on the mirror? Not sure if it is mold like the curtain or feces or mud, maybe it can’t be cleaned off but it was for sure gross. Toilet also wasn’t properly anchored to the floor so when you got up from using it, the imbalance would cause it to slam into the ground so loud haha. Not sure if the poorly anchored toilet caused a slightly strange smell eventually as well later in the day but I brushed it off. Oh and bathroom door wouldn’t close all the way, also broken, probably was the hinge. I stepped on something wet under the AC unit too so I think that started dripping after it rained the second night I stayed. Another thing was that the little keycards they give you for access into your room and the elevator are very finicky, even after learning how to use them properly from someone else the first time in the elevator because it was giving us trouble, they still were a very minor annoyance to deal with; sometimes it would work and sometimes they wouldn’t. Furthermore, even if this review doesn’t deter you, they are doing construction basically adjacent to the hotel right now, I think it is a new hotel, which is out of their control, but a warning to people wanting to book soon. One of the two nights I stayed, their large crane was moving/rotating and it made the loudest, creakiest squeaking noise ever for a little bit haha, it didn’t happen again but I would be aware of how loud the construction can be. My father and I didn’t demand anything of the hotel or bring up any of these problems because I was worried we would get changed into another room with the same or just as many various issues, and we sucked it up. The staff seem really nice and I don’t want to constantly change rooms and create more cleaning than necessary, I just plan on requesting compensation from the website/owner. The guy in the convenience store inside the hotel was very nice btw! Sorry for the long drone of a review, I just really felt the need to warn future tourists and the like, maybe our room was an isolated experience and was overlooked cleaning wise, but I wouldn’t take the risk again. Better hotels nearby for similar or barely higher prices, this hotel is probably under 4 stars rating for a reason.