Poppys Pleasant Stay

Very bad experience! I had booked Poppys Pleasant Stay in Kodaikanal a month in advance, however it turned out to be an unpleasant experience! Before we could reach Kodaikanal today, around 10 am, I got a service call from the hotel asking if we had arrived, and if not, then how long would it take us to reach. I said that we were very close to Kodaikanal and it would take another hour or so to reach. I was so happy to talk to them because we hardly see hotel reception staff calling these days to check on their customers' arrival. After reaching Kodaikanal Bus Stand, I called them back to confirm my arrival and they said there is some bad news for me. When asked to share the details, the receptionist explained that there was some problem with the water pipe and due to leakage, two of their hotel rooms (including mine) were in a bad condition. They said they will get me a replacement room in a nearby hotel, which would be in an excellent condition. After making us wait for about an hour, they shared pictures of an independent house and called to confirm if we were okay with the room and if agreed, they would provide a pick up service from the bus stand. By listening to their story, I had no choice but to refuse going to that house (which they termed as a 'hotel') and asked them to refund my advance amount and connect me to the hotel's owner so that I could share my grievance. They refunded my advance amount within a short while and said that my phone number has been shared with the hotel owner. While I'm writing this review now, it is already evening here (6:10 pm), and no owner has called me yet. May God bless the hotel and their staff! EDIT- The owner (Mr. Rajesh) called me at 7:40 pm, and apologized for the situation. Since he assured me that he will investigate the case and take action accordingly, the overall rating has been changed from 1* to 2*, to remain fair with their treatment.