Rajhuns Deluxe Lodging

I want to give ZERO stars to this hotel, but Google does not give this option. I had the worst experience by booking a room in Rajhans Delux at Kolhapur. I had booked an AC Family room 7 days in advance by making part payment online. Due to medical reasons, I had asked for a room on the ground floor, which was confirmed by the owner. On arriving, at 5:15pm, it was told to me that the ground floor room was given to some other group and I had been given a room on the 2nd floor. I had 2 senior citizens who cannot climb stairs, and one family member with heart issues. After a lot of arguments and clear refusal, the manager gave us a temporary non AC room to get fresh, which was in the backside and right in front of the common toilet. It was so embarrassing for my family. After this, the actual booked AC family room was given to us after 8:30 in the night. Due to this, my family was sitting like status in the reception for long hours. For some time I made them sit in the car and kept the AC on. The manager was so rude and he made all possible ways to pressure us to take the 2nd floor room. I tried calling the owner, with whom I had talked and booked the room, but he did not pick up my call. I did at least 15 calls. It was also told to me that there is ample space for parking the car. In reality, the hotel's main door is right on the busy road. And I had to park my car right in front of the main door of the hotel. It was very risky as the road is too narrow which could be enough to pass 2 cars simultaneously. I had been cheated by this hotel and also got nothing but a frustration. I would recommend, NOT to book a room in this hotel; instead it is better to live roadside.