SHIKHAR BUNGLOW -Stunning Valley View

Me and my husband went there for 2 nights. 30 th September 2023 check in and 2 October 2023 check out. We had extremely bad experience. I seriously don’t know how @makemytrip list such properties in their portal without doing basic due diligence. The room we booked ( the picture was showing in the app) we didn’t get that room. In amenities they told there will be parking and Wi-Fi. Both were not there ( parking area images I am attaching here) they don’t even provide basic necessary items like water, dustbin and toilet tissue. When we asked about our room they told since we went late they gave that to someone else ( while I paid 100% advance while booking.and this property considering the area not cheap and in google luxury hotel listing in Mount Abu it was showing. While this is a budget hotel and this week cost was double for obvious reasons. Being in marketing sectors I know how they did listings and reviews as the property is pathetic) the stuff told us to complain at make my trip and when we did the same the provided dustbin and tissue and obviously we bought water and they were telling me why I complained at make my trip( which initially they asked me to do very rudely) as their owner is threatening them to remove from the job. Now coming to food in this area you mostly have to depend on the property kitchen. Food was really very bad and sometimes not even edible. While telling them they told it’s our problem we are unable to eat. They can’t do anything. Basic hospitality also was not in place.crockery was broken which they serve to us. I have stayed in many remote area as well but I never faced such bad experience. In the room there was no place to keep our things as cupboards were dirty and full of other stuff. Honestly the room we saw in the app was pretty good which we didn’t get. Owner and staff were less bothered to say sorry or anything owner didn’t even talk to us. One floor manager of make my trip named Shubham was really trying to solve the issue but they couldn’t do much to resolve that. In the parking sedan will face issues as there was on road. Even at the washroom one glass was broken so no proper privacy.