Silver Sands Serenity

It was the most beautiful experience in this hotel from all the visits in goa I would strongly recommend this hotel. Staff and the whole management was very nice. Well maintained and clean Overall i would rate 11/10 for this beautiful stay.

Unforgettable Disappointment at Silver Sands Serenity Hotel I recently stayed at Silver Sands Serenity Hotel, and my experience was far from satisfactory. From the very beginning, the lack of hospitality was evident. The receptionist, who I assumed was the manager, was incredibly rude and unhelpful. Despite having confirmation of my booking with breakfast included, she insisted that it wasn't and tried to charge us extra. Only after expressing our intention to cancel did she reluctantly offer a "complimentary" breakfast, which was far from the service we expected. Upon entering our room, I noticed it was marginally cleaner than the grimy corridors, but it still fell short of cleanliness standards. The peculiar addition of a small bathtub squeezed into the shower cubicle was both inconvenient and puzzling. The bathroom, in general, left much to be desired in terms of cleanliness. The shower's rainfall head was hanging from the ceiling, and the main shower head was broken, adding to our list of grievances. Furthermore, our dissatisfaction extended to the amenities. The television didn't work, a problem we discovered was due to the hotel's failure to renew their subscription. This basic oversight resulted in an additional inconvenience during our stay, highlighting the hotel's lack of attention to essential details. Breakfast was a disappointment as well; it was basic, and to make matters worse, the coffee machine was out of order, leaving us without the option for a morning coffee. During our stay, we encountered numerous issues that further marred our experience. The lifts were unreliable and even got stuck once, causing additional stress. Additionally, there were several power cuts within the last 24 hours, further inconveniencing the guests. To top it all off, while dealing with our own concerns, we overheard two other guests downstairs voicing their complaints about issues within their rooms. This unfortunate situation seemed to be a recurring theme during our stay, reflecting a pattern of problems within the hotel. Most disappointingly, the staff's lack of friendliness and uncooperative attitude added to our overall dissatisfaction. If given the opportunity, I would have sought a refund and left the hotel instantly. I would still leave the hotel now if i was able to. Based on my experience, I wouldn't consider staying at this hotel again, nor would I recommend it to anyone seeking a pleasant and comfortable stay. There's much room for improvement, and I hope future guests have a more positive experience than mine.